Listening Skills
Name one thing you should NOT do when someone is talking.
interrupt, look at phone, talk over them
Name one way to show you are listening without talking.
nodding, eye contact
Change how this is said, say it better: “You never listen to me!”
“I feel unheard when I’m interrupted.”
What should you do if someone misunderstands you?
clarify calmly
What does assertive mean?
clear, respectful, expressing needs without being passive or aggressive
What is active listening?
listening + reflecting back
What might crossed arms and no eye contact mean?
closed off, uncomfortable
Change how this is said, say it better: “You’re rude.”
“I feel upset when I’m spoken to that way.”
What’s a respectful way to say no?
“I can’t right now”
Is being assertive the same as being aggressive?
NO
“What I hear you saying is…” is a form of what?
reflection
True or False: Body language can change the meaning of your words.
TRUE
Change how this is said, say it better: “Leave me alone.”
“I need some space right now.”
You feel angry—what’s a better choice than yelling?
pause, breathe, walk away
Give an example of an “I statement.”
“I feel ___ when ___”
or anything starting with an "I"
Why is it important to not interrupt?
shows respect, helps person feel heard
Give an example of positive body language.
open posture, facing person
Change how this is said, say is better: “This is dumb.”
“I’m frustrated and don’t understand this.”
Someone interrupts you—what can you say?
"Would it be possible to finish what I was saying?" or "I would like to finish what I was saying".
What happens when you are too passive?
needs not met
Give an example of reflecting both words AND feelings based on this scenario: "I am so stressed about work and I have so much going on in my life."
“You’re saying work was stressful and you feel overwhelmed right now.”
Why does tone of voice matter?
it changes how message is received
Change how this is said, say it better: “I don’t care.”
“I’m feeling overwhelmed and need a break.”
You feel ignored—what’s a healthy response?
express feelings calmly, assert self
What makes communication assertive instead of aggressive?
calm tone + respectful words + clear message