Stylist Scenarios
You have a couple hours in between appointments and your guest scheduled for this week booked for a ‘re-twist’ and asks to remind her of the pricing of the products that were recommended at her last visit; unfortunately, that exact product is out of stock, so you place an order with another reputable company
What is: retail supplies OR up-selling
Gina has referenced to Chloe’s second break during her announcement to kick everyone out of the classroom
What is: ‘Black & Mild’ OR ‘Smoke Break’
You have been in a very sad place after experiencing a tough break up and you have been judging yourself more than usual, so your boss notices and pulls you to the side to give you a peptalk to boost your mood which helped you feel more confident
What is: Self Esteem
The presidential election is coming up and your guest casually ask you who you plant vote for and you respond in a mature and appropriate manner
What is: Professionalism
Your co-worker has been coming to the salon directly after her 5 mile run(s), but says that she has had no time to buy perfume on her way because she is chronically late to work
What is: Personal Hygiene
Another stylist that you greatly respect needs you to take her client that he accidentally double-booked who is unable to reschedule you but at the end of the service, the guest asks to rebook with you instead of him
What is: set up a meeting with the manager/owner to figure out what works best for the salon, staff, and client(s)
Jaeda won a portion of the ‘Nail Museum Challenge’ which had two competition categories: ‘Nail’ & ‘Museum’
What is: ’Museum’ Category
You and your business partner create a plan to log all of your company’s finances
What is: record-keeping
Your client text you that she was exposed to the flu and wants to know if you have any other people that would be willing to switch appointment times with her for a later time this week
What is: Cancellation List
You receive a walk-in client who requests a trim on her 3 year old son who cannot sit still and you roll your eyes while at the reception desk
What is: Non-Verbal Communication
Two of your coworkers went on a few dates and mutually decided that it was not going to work out and say that there will not be any tension at work but one of them has been sobbing in front of clients for the last few days while the manager/owner is ‘ working from home’ while her vehicle is in the shop
What is: contact salon manager via email OR text OR call
Lilyanna’s decided to try the college route before Empire where she was enrolled after obtaining her high school diploma
What is: Western Kentucky University
You got a call from a random number and it is a manager from a local salon who saw your portfolio and really liked your work so he asks you to come in on Tuesday and bring all necessary materials for the interview
What is: Resumé
Your guest requests a relaxer but you do not remember all of the steps to complete the service so you ask your Master Stylist to summarize the steps to jog your memory
What is: Paraphrase
Your best friend‘s, mom‘s second, husband’s aunt’s granddaughter offered a stylist to call because she had her hair cut too short by her neighbor
What is: Guest Referral
You were previously offering men’s haircuts but do not feel extremely comfortable, and just attended a class to improve your skills; you now feel as if you should charge more because you are worth more in the industry now
What is: increase pricing on (men’s) cuts
Adalin’s previous passions & services led her to a different career path originally
What is: Firefighter OR Pilot
You just recently moved back to your hometown and you decide to contact all of your old high school friends to ask them to come into the salon you just got hired at
What is: Target Market
You encountered some unexpected expenses, but feel guilty About increasing your service prices because you just recently received your license but you need extra money to pay the bills
What is: Use marketing tools & tactics to increase revenue
Your guest has to leave early due to a family emergency. You ask your client what day of the week works best for her ’follow-up’ appointment and she explains that she has unpredictable work schedule and needs to call her manager to decide
What is: Open-Ended Question
You receive a walk-in that requests somebody else lower on the walk-in list while at the reception desk; he does not want you to hear them speaking so he (unsuccessfully) attempts to whisper, but the whole salon hears him
What is: verbal communication
Chloe calls Ms. Gina by an ‘alias’ when she cannot hear her asking a question
What is: ‘Gina Marie‘ OR ‘Gin-ette’
Your manager wants to increase the amount of stylists in the salon as the amount of guests on a daily basis has increased rapidly and calls a meeting with the current staff
What is: increase personnel
Your client arrives 30 minutes early because she was in the area, but you are still finishing lightning your current guest’s hair so you smile and gesture to the reception area
What is: Non-Verbal Communication
You are anxious that your guest will receive a higher level of services from your salon‘s largest competitor (within your vicinity) since you just moved buildings and have not hired enough stylists to cover all the services you used to offer
What is: Value Added Service