Customer & Changes
What should the customer on a waiting list be informed about if they already have another booking or plans to book a tour?
That a change fee per person will apply if seats become available?
What is the difference between emails sent from Bloomreach and Pacific?
Bloomreach = Emails sent before departure and after returning from the tour
Pacific = Emails sent directly from the booking system by Customer Service, Handling, or the Flight Team.
When does the contract between the customer and Albatros become binding?
When deposit is paid
Does Norwegian offer Extension/Pre Extension?
No
If a partial cancellation happens after finals and full payment, does the remaining customer need to change from DBL to SGL and pay the single supplement?
No, the customer stays in the DBL room without any additional fee (Block room).
Which documents are sent in the itinerary?
Departure Letter & Hotel list
How long must the customers passport be valid after returning from the tour?
At least 6 months after returning home
What is the difference with Economy standard and Comfort Seat?
Economy Standard = regular Economy seat with standard legroom.
Economy Comfort = standard Economy seat with extra legroom and improved seat location, but still located in the regular Economy cabin.
What is considered an urgent cancellation to handling?
-Departure today or tomorrow
-Friday and departure Saturday/Sunday/Monday
-Day before a public holiday and it is for the period when the office is closed
What is the difference between a Sticky Note and Notes?
Sticky Notes are for current information colleagues should be aware of. Notes are used for important booking information that should remain saved in the booking history.
When must the final payment for a tour normally be paid?
75 days before departure
Is it possible to RQ No flight only one way?
Yes, but only if the tour is operated by two different airlines. With the same airline, it is not possible.
Can a campaign discount be combined with an RA discount?
No, campaign discounts cannot be combined with RA discounts.
Where in the booking can you see if the flight tickets have been issued?
In the basket -> service details -> Ext. Reference
What should the guest do at the airport if their baggage is damaged or delayed?
Fill out a PIR report immediately at the airport
Why can golf bags only be confirmed closer to departure?
Most airlines only allows golf bag requests to be finalized after ticket issuance, which normally around 1 month before departure, and the request must also be approved by the airline.
Can a campaign discount be combined with an Alba CXL discount, and are there any limitations?
Yes, if the rebooking is made within one week of cancellation and the new departure qualified for the campaign at the time of the original booking.
Where can you find and read the Bloomreach emails that have been sent to the customer?
In outlook. Flowmails folder
If the tour price increases after booking, what applies according to the terms?
Increases up to 8% of the tour price are binding, but if the increase exceeds 8% the customer has the right to cancel free of charge
Should Handling always be informed if the customer wishes to request a wheelchair?
Yes, always inform Handling and get approval before adding the RQ to the booking.