WFM
Workforce Management
Workforce Management
Who do you email with any questions about WFM?
WDMTask@rackroom.com
An employee tells you they can no longer work shipment due to a medical concern. What do you do next?
Have the employee reach out to Benefits.
The LP transaction review for each day should be completed:
a. at closing each day
b. at opening each day
c. doesn't matter as long as they're all complete by end of the month.
B.
At opening each manager should acknowledge each line in transaction review and address any issues or concerns.
True or False:
Consistence is one of the most important qualities of an effective leader.
True.
Set the standard and communicate the expectations clearly.
Rack Room shoes recently welcomed a new CEO. What is his name?
Mike Edwards
How old must an employee be to begin participating in our company's 401K?
21
This person has a cat named Charlie and a Matchbox 20 tattoo.
Jen
An employee from another store is helping in your location but they don't appear on your schedule. What must you do?
Assign them a shift using:
Assign>Nearby Stores>Select Employee
What are the steps in the Progressive Discipline Policy?
Initial, Written, Final and Termination
You need your EAS detacher repaired, where do you go?
Store Apps>LP>EAS Detacher Repair
Fill out form
True or False:
A good coach only gives feedback when an employee is struggling.
False.
Positive reinforcement is just as important because employees will repeat behaviors that are recognized and appreciated.
A classic basketball shoe, first introduced in 1917
Chuck Taylor
November
This person collects hats and played the trumpet in school.
Hailee McGehee
What is the last day for any time edits for the current week?
Sunday
An employee reports that another employee made a sexual comment to them. What is your next step?
Report to HR-Elizabeth or Tammy
When should you ask for the Daily Passcode?
a. When someone calls sounding sketchy
b. Whenever anyone calls saying they're from corporate or customer service
c. Only if a sales associate answers the phone
d. Randomly to keep callers on their toes.
B. ANYTIME someone from corporate or customer service call.
What is the primary purpose of documenting a performance issue?
a. Start a paper trail for termination
b. Address behavior and help employee improve
c. To Satisfy HR's requirements
d. Protect yourself against complaints.
B.
We don't document people to get rid of them. We document to address the behavior, correct it and help them succeed.
This popular footwear brand got its start by making comfortable boat shoes with non-slip soles.
Sperry
What percentage of an employee's 401k contribution does Rack Room Shoes match 100%?
This person has a daughter who is a D-1 college cheerleader and restores vintage dirtbikes
Kevin
No one in your store can clock in using app. What do you do first?
Email WFMtask@rackroom.com to investigate a possible coordinate issue.
It is sometimes acceptable to skip a step in the Progressive Discipline Process?
True. Case by case with a call to HR.
When is an example of a time you would use the duress code?
a. when you have a shoplifter
b. When you have a group of unruly teens
c. Someone forces their way into store after closing
C. Someone forces their way into store before opening or after closing.
An employee has been coached multiple times on the same issue, but no improvement has been made. What next?
a. Ignore it
b. Continue holding the employee accountable through Progressive Discipline
c. Transfer them to another store
d. Reduce their hours wiht no discussion.
B. Use Progressive Discipline and never hesistate to call HR for guidance.
This footwear brand is famous for it's yellow work boot and the slogan "Built for the Bold":
Timberland
An employee wants to know when they become eligible for benefits and how to enroll. Where should you direct their questions?
Benefits@rackroom.com
This person collects succulent plants and has owned over 16 varieties of animals.
Hailey Moore
Does holiday pay automatically populate for Christmas in WFM?
No. The employee must request it for approval, or the manager must add it using +SPL Pay on the timecard.
True or False:
Managers should ask for a doctor's note when an employee says they're out sick.
False.
If the employee is out 3 or more days due to illness, they must contact the Benefits Department before returning and the Store Manager should notify Benefits. Managers should not request or accept doctor's notes for absences of 3 days or fewer.
A customer calls and says they are disabled and need to make a purchase over the phone. We:
a. Take the phone payment because they have a disability.
b. Apologize and politely tell them we can't do purchases over the phone.
c. Refer them to Customer Care to make the purchase.
C. Refer them to customer care. Title III of the ADA allows customers to use an automated service to make purchases over the phone.
True or False:
Employees who feel valued and utilized are more likely to stay engaged and perform at a high level.
True.
If your store is doing well, everyone on the team should be contributing and feeling like their hard work is appreciated.
This footwear company was founded by 2 brothers named Adolf and Rudolf Dassler before they split and created separate companies:
Adidas
Fun fact-Rudolf later founded PUMA
What is a "Qualifying Life Event" that may allow an employee to make benefit changes outside of Open Enrollment?
a. Getting married
b. Having a baby
c. Losing other insurance coverage
d. All of the above
D.
All of the above.
As always contact benefits@rackroom.com with any questions.
This person played softball for the US Navy team and won multiple homerun derbies throughout Europe.
Steph Scarborough