New Processes
Skip the plastic! Payments made without credit cards involved should be logged here.
Cash payment ledger
First impressions are everything! Name three 'warm welcome' practices you may want to use everyday
Greeting
Small talk
Calling by name
Saying hello
Bookworms, unite! This is the scanning point for our fun program geared toward avid tween readers.
Literacy Enrichment > MS Book Club or Middle School Book Club
Membership fees? No thanks! Name two specific programs whose interns get a free pass on paying for their membership.
MYEEP, CYN, LLA
Envelope A
How to use Attendance Plus
This weekly team meeting activity, completed by AAs, keeps the squad aligned by sharing data with the group.
Data dive
Finish this sentence: "Thank you for calling Boys & Girls Clubs of San Francisco, Clubhouse, ..... "
how may / can I help you?"
what can I assist / do you for today?"
*name* speaking"
Juneteenth! Dia de los muertos! Lunar New Year! All celebrations to use this scanning point on
Special Event > Cultural Event
Cash rules everything around me! When accepting bills, a receipt must be emailed to the caregiver and sent to this secondary destination.
Cashreceipts@kidsclub.org
Envelope B
Tracking special events
Homework Helpers! Gym Heros! They used to be tracked using QR codes, but now they're tracked exclusively through MCH.
Volunteer Tracking
An upset parent is on the phone giving you an earful about a Clubhouse incident. Once they finish sharing their side, this should be your very next response
Thank you for telling me, let me connect you with the Clubhouse Director.
That is an issue we take seriously, let me connect you with our Clubhouse Director.
It would be un-bee-lievable to forget to scan here. We use this specific location to catch the buzz and track attendance for youth participating in this annual competition!
Academic Competitions
This caregiver says, “Forget installments—I’m paying it all today!” What are the steps you should take to help them pay off their balance in one go?
1. Go to household account
2. Go to billing schedules > billing schedule #
3. Click on "Make All Payments Now"
Envelope C
Tracking volunteers
Making sure every kid can play! This is our system for when families are unable to pay the full cost of a membership.
Financial Aid
VIP coming through! Take these steps to welcome an outside partner or adult visitor who is arriving for a Clubhouse tour.
Greet them with a warm welcome, ask them why they are at the Club / their organization, have them sign in the visitor log, ask them to wait for the person touring them (CD / ACD etc).
Get your glue sticks and good vibes ready! This BHS-based scanning location usually features a fun craft event.
Healing Arts
Hold the phone! Before that child can officially kick off their summer fun, you need to check off these 4 crucial pre-start steps the moment a parent mentions Children's Council.
1. Ask for the first and last name of the youth.
2. Check the Children's Council Roll Sheet (If name is not present, case worker should notify Jolie).
3. Register the youth, charging fees to the household.
4. Submit Children's Council timesheets every month.
Envelope D
Applying a discount
This process is not new but revamped! It involves case workers, timesheets, and finance, OH MY!
Children's Council
TMI! A staff member / teen intern is around the front desk and talking about personal things that parents are overhearing. How do you redirect the staff / teen intern?
Clear is kind!
- Let them know in a quiet tone to take their conversation to an office / room.
- Tell them you need to talk to a parent and ask them to move their conversation outside the lobby
- Check in with them when you don't have parents in the lobby and if it continues, check in with their supervisor
You'll see them around, they're always a plus—but they don't hold any memberships with us. Who are these youth?*
OYS
Using a dedicated tracker and collaborating with the CD, you're responsible for assigning these to members.
Discounts
Envelope E
Taking a cash payment