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This action allows you to update the phone or email address information.
What is edit after selecting a contact?
This is where you go to complete or update a task.
What is the Workplan?
This tab provides an overview, status, and health metrics of a claim.
What is the Summary tab?
This section manages individuals involved in a claim.
What are Parties Involved?
This tool allows access to claim history and prior claim data.
What is ISO reporting?
These two numbers must be dialed first before iniating a call.
What is 9,1?
This action allows you to document progress inside an activity.
What is edit add notes?
These represent specific damages or events within a claim.
What are Loss Items (Incidents)?
This is the first screen you land on in Guidewire where you see activities and alerts.
What is the Desktop (Landing Page)?
This the timeframe in which you must contact the insured after receiving a new claim assignment?
What is 24 hours?
This function allows you to locate a claim using minimal information quickly. Such as insured name or phone number.
What is Simple Search?
This type of activity is created manually outside system generated activities.
What is an Ad Hoc / Manual Activity?
This represents a coverage within a claim.
What is an Exposure?
This tool tracks tasks for handling a claim.
What is the Workplan?
This section displays tasks assigned to you to complete in your claims
What are Activities?
To issue a payment, the exposure must have a sufficient amount of _______.
What is reserves?
This page shows all payment activity tied to a claim.
What are Transactions?
These questions only appear for water, freeze or fire claims.
What are Cause of Loss questions?
This tab is used to answer questions related to potential fraud use.
What is the Special Investigation Details under Loss Details?
This tab allows you to assign an IA to complete to the inspection of the damaged property.
What is Services?
This function allows you to check a claim for potential errors before closing it.
What is Ability to Close?
To close an exposure with CWOP as the reason, what must be done first?
What is zero out the reserves?
The platform allows an Adjuster to text back and forth with a customer.
What is HiMarley?
This tab allows you to see how many days since the Supervisor last viewed the claim?
What is Summary -> Health Metrics?
When generating a payment letter you have to add what 2 things before hitting "edit draft".
What is attachment (estimate) and payment?