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Questions on D365

99

• When completing the ID&V process with a returning caller, where should the failures and successes be logged?

This information should be logged within the call record

Hard Questions on D365

99

• What are the mandatory fields within the Contact Card?

• First Name/Given Name is the only mandatory field within the contact card.

Harder Questions on D365

99

 What are the mandatory fields within the Call Record?

 Outcome field is the only mandatory field within the call record.

Easy Peasy Question

99

What are the mandatory fields within a Crime Report?

‘Witness Present’ within the Overview Tab, ‘Description of Incident’ within How it Happened Tab and ‘Impact Assessment’ within About You Tab.

Even Easier Peasier

99

 How many ID&V questions must a caller answer before we can begin discussing historic reports?

 A caller must correctly answer 2 of 4 questions correctly. Additionally, the caller should ideally be ask 1 account level question and 1 individual question.