Safety & Security
7233
Are we allow to make deposits for customers?
We can guide them through the ATM process but never touch checks or cash.
What is the summer campaign promotion?
Every Thursday after 3 PM $3,60 lattes until September 3.
When is the last day to redeem you MLB drink?
September 7
What should you do in the event of an active shooter?
Run, Hide, Fight
When completing a visual inspection of an ID, what items on the ID do you need to review?
PLEASE method:
Picture
Lamination
Expiration Date
Age
Signature
Erasures
Which workshop are we doing on June 18?
Outsmart the Scammer!
How many drinks does the customers get once the get the MLB code?
16 drinks
What is the robbery code when Sentry call?
This is the Capital One information Center, what time will you reports be ready?
Where can you go to locate the current interest rates?
Website
APEX
E4A
What are the 4 activations from the summer campaign?
1: Spot the Twist
2:360 Checking Summer Search
3:Summer Sip & Twist Saturdays
4: Summer Twist Bucket List
What options do the customers have to get the code?
Scanning the marketing promo for MLB Mondays/
Going to the Capital one website event page.
Social media page.
MLB Hub page
What is the four layers of the De-escalation Cake?
Layer 1: Assess
Layer 2: Meaningful Conversations
Layers 3: Influence
Layer 4: Move Forward
Can Ambassadors insert or remove customers ATM debit cards, cash or checks if is an ADA request?
Yes.
Which products are the highlights of the summer campaign?
360 Checking
360 Performance Savings account
Flexible Banking
Why is Capital One sponsoring the MLB?
Because it gives Cap 1 the ability to offer cardholders exclusive and early access to events that we know interest customers.
Who is your Operation Specialist & Regional Security Lead?
OS: Marion Foy
RGL: April Grecula
Can you request a virtual ASL interpreter via the iPad to service a customer?
Yes.
What is the ame of the summer campaign?
Banking with a Twist
How many signages/ QR codes do we use on Mondays for MLB?
Three
1. Welcome line starts here
2. Checking that hits different
3. Baseball Cards ( Handouts)