Internal/External Transfers
Scenario: Client reaches out to ask about the two unfamiliar digits at the end of their account number - what do you do?
Check the Guru for the OFI's Check Digits number - bonus point if you know 'check digits'
Scenario: a client reaches out to us on Concierge directly, requesting that we move $500 from their husband’s TFSA into their individual chequing account - do you process this?
No
Bonus point: what do we need to do first? Get husband’s explicit consent
What’s the nickname for the office space we’re moving to in 2027?
The Well
Flinks/Plaid
True or False - if a Scotiabank client wants to transfer their USD dominated RRSP to WS - Do they also need to transfer their CAD dominated account
False - bonus points if you tell me the institution where this is true - TD
Scenario: Advisor reaches out to us letting us know that their client’s spouse wants to move $500,000 from their joint chequing account into the client’s individual chequing account - do you process this?
Yes!
What's Wealthsimple's AI assistant's name?
Willow
What's the max number of business days it could take for a deposit to successfully be received by Wealthsimple
5 Business Days
A client calls in and says they can't trade within their DIY RRSP while they're in the process of transferring out $40,000 from WS to TD. Why can't they trade in their DIY RRSP?
Because we halt accounts fully during a transfer out process
A client reaches out from an email not associated with their WS account, and requests you move money from their account X to account Z - they use their full W/HxxxCAD account numbers, and they have nicknames set for their accounts that they also use. Do you move the funds?
No! Compliance states the requests need to come from the email associated with their WS account
How many Wealthsimple Mobile Apps were available when Kat started in 2021?
4! Bonus Points for which ones: Cash, Invest, Trade and Tax
If a client sent a wire from their OFI - what is the code called that we need in order to trace the wire?
UETR code
Scenario: A client asks you to set up a Pension transfer from a previous employer - what two documents do you need (sometimes 3) to set this transfer up and can you do it on their behalf?
statement of options/termination selection form, (sometimes Government ID), statement and no!
Client books an appointment with you to say their Wealthsimple CC was stolen - what’s the first action you take?
Lock the card!
How old do you need to be in New Brunswick to open a Wealthsimple account
19
What are the four things we need to link a client's bank account fully manually
Transit number, financial institution number, account number and either a void cheque or statement depending on institution
What does DRS stand for?
Direct Registration Statement
Can we call clients on phone numbers not associated with their Atlas?
Yes BUT we need to do enhanced verification (bonus point)
On what street was the original WS office?
Richmond
What do we need to link a Corporate bank account to the client's profile?
A full recent monthly statement