OPT-IN/OPT-OUT & DNC
True or false: Customers are automatically enrolled in all forms of communication when their account is created in LoanPro.
What is True?
How many data points are required to be obtained on an outbound call?
What is 1, customer's name?
If advised by the customer that they are recording the call, what should the agent do?
What type of company is Octane?
What is a Fintech?
Any required document to fund a deal is called?
What is a stip?
What are the three forms of communication a customer can opt out of?
What are Voice Calls, Text (SMS) Messages, and Email Messages?
If a customer refuses to provide their SSN, how many data points are we required to obtain?
What is 3 data points?
This is the maximum number of extensions (or days) allowed on an account.
What is 4 extensions (not to exceed 120 total days)?
Who is the Chief Risk Office?
Who is Mark Molnar?
A thin file is considered what credit tier?
What is Tier 7?
True or False: A third party can submit a opt-out request?
False, what is a DNC request?
When is an agent required to state the QC disclosure on an inbound call?
What is when another party joins the call?
A Due Date Change (DDC) can advance a due date a maximum of how many days?
What is 19 days?
When was octane founded?
When is 2014?
If fraud is suspected, what must be created in salesforce?
What is a High Risk Case?
How many days are allotted to process an opt-in/opt-out request?
What is 2 days?
What information can be released to an Authorized Third Party?
What is all?
Unless a FEMA natural disaster exception applies, this is the baseline number of full payments that must be paid on an account before the very 1st standard extension can be processed.
What is a minimum of 6 payments?
How often are in-person "All Hands' meetings conducted?
When is Every Quarter?
This is the platform dealers use to upload documents for review.
What is the dealer portal?
What step must a phone agent complete to initiate an opt-out request?
What is submit the workflow?
True or False: The customer's date of birth is a valid verification data point.
What is false?
This regulatory document must be issued within 30 days, if a DDC, Extension, or Credit is denied.
What is an Adverse Action Notice (or Decline Letter)?
When is Octane's annual compliance due this year?
When is August 31st?
What fico score model does Octane currently use for decisioning?
What auto fico 10?