IPD
What type of wholesaler is IPD?
A secondary wholesaler.
What two numbers can customers use to search for a product in the portal?
Item Number and NDC Number.
What schedule contains drugs with the highest abuse potential?
C-II.
What should you do first when you discover an account is on hold?
Determine why the account is on hold.
If you encounter an issue you cannot resolve, who should you contact?
Management.
What year was IPD established?
2015.
What information should always be verified before quoting pricing to a customer?
The current website price and availability.
True or False: IPD sells controlled substances.
True.
Should you promise a customer that a hold can be removed immediately?
No.
Who is your direct Manager outside of training?
Emmy
What is the minimum order requirement for pharmacies ?
$200.
Why should reps avoid using old screenshots or notes for pricing?
Pricing updates in real time and can change.
Which schedules are referred to as controls?
C-II, C-III, C-IV, and C-V.
Which department is often involved in resolving financial-related holds?
Accounting.
Name one situation that should be escalated to management.
Customer complaints, account issues, policy concerns, unresolved holds, etc.
Name three advantages IPD offers over many competitors.
Controls (C2-C5), low order minimums, free next-day delivery, real-time pricing, customer service, etc.
If a pharmacy provides only an NDC number, what should you do?
Search the NDC in the portal to locate the item
If a customer wants to purchase controls, what document or process may be required?
IPD application, Csos/222 form
If a customer becomes upset about a hold, what should you do?
Remain professional and escalate appropriately.
True or False: Management is only available for disciplinary issues.
False
Name five primary wholesalers pharmacies commonly use
McKesson, Cardinal, AmerisourceBergen, Morris & Dickson, H.D Smith, NC Mutual (Others discussed)
What is the benefit of IPD's real-time portal pricing?
Customers receive current pricing and availability information.
Place these schedules in order from highest to lowest abuse potential: C-III, C-II , C-V, C-IV.
C-II, C-III, C-IV, C-V.
Why is it important not to bypass hold procedures?
Compliance, financial protection, and company policy.
What information should you gather before escalating an issue to management?
Customer name, account information, issue details, notes, and attempted resolutions.