Newness
Trading Spaces
You betta werk
50 yardage line
PCOM & LCOM
100
What is the inspiration for the Mirella chandelier?
Inspired by early 20th century Venetian fixtures,
Mirella combines traditional Murano
glassmaking techniques with modern
minimalism.
100
What is the discount for trade members?
Additional 10% off of members pricing
100
Can trade clients place COM orders online if they are logged into their account?
No, they need to place all COM orders through the gallery.
100
What does "up the bolt" refer to?
Using the fabric bolt vertically
100
What does PCOM mean?
PCOM, or Patterned Customer’s Own Material, at RH refers to customer-provided fabric characterized by repeating patterns, motifs, or directional designs.
200
What kind of projects qualify as a trade project?
A designer working on a single residential home
200
What is the minimum weight a fabric can be to meet our COM requirements?
300 grams per square meter (GSM)
200
Explain railroaded placement
This is when you use the bolt horizontally across a piece
200
What are the 3 things trade clients must specify when using a PCOM?
1. Direction of fabric
2. Match Point
3. Repeat
300
What is the minimum order that trade clients can apply their 25% discount at restaurants?
There is no mimimum!! Isn't that fantastic!!
300
What should you advise a trade client if their COM fabric is deemed unsuitable?
They can have it made in muslin and then source their own upholsterer.
300
How do you determine the yardage needed for a COM order?
Use the RH yardage calculator in Concierge
300
What should you do if a client provides you the bolt measurements in meters?
Team Members should convert the measurements to yards before entering them into the RH Yardage
Calculator.
400
What are the 3 roles on a trade team?
Residential Trade Leader
Trade Consultant
Trade Project Coordinator
400
What is the min and max acceptable for a bolt of COM?
54" min and 60" max
400
True or False - We will accept bolts of fabric by the half yard
False! All yardage provided must be in full yard legnths.
400
What is the range of thickness a hide can be for custom leathers?
1.0 - 3.0 mm thickness
500
What are the two new offerings available to trade clients?
RH Couture Upholstery and Bespoke Furniture
500
Why do we require continuous rolls of COM?
To ensure large sectional layouts and shade consistency
500
Where can clients find out if their COM is compliant with regional regulations?
Customers can typically find compliance and testing
information through the material supplier’s website or within the swatch they requested or were provided with, if applicable.
500
What is the minimum size of hides for a small piece and a large piece?
There must be a minimum usable area of 20 sq. ft for smaller items and 45 sq ft. for larger pieces.
600
What are the two ways a new trade client can sign up for a trade account?
1. RH.com
2. Directly with our trade team
600
Who determines the seam placement?
Our vendor partners to support proper construction
600
What are the 3 North American compliances that all COM must meet?
1. No added flame retardant
2. No PFAS
3. Meets CAL TB117-2013 Without Added Flame
Retardants (California Technical Bulletin 117-2013 (CA TB 117-2013) is the mandatory national flammability standard for residential upholstered furniture)
600
How many dye lots are acceptable to provide for one piece of furniture?
Hides must be from a single dye lot to ensure color consistency across one finished piece.