About Windows
Command-Line Tools
Control Panel
Windows Networking
Maintenance and Troubleshooting
100

What is the encrypting service offered by certain Windows versions?

BitLocker

100

What does '[command] /?' show?

Command Options

100

What Control Panel item do you open to manage computer users?

User Accounts

100

What is a domain?

A group of computers and electronic devices with a common set of rules and procedures.

100

This procedure is ideally done before the following moments:

- An OS update

- A hardware upgrade

- An app installation

- A driver installation or update

System Restore Points

200

What is the tab in Task Manager that manages applications that launch when the computer is started?

Startup

200

What does the dir command stand for?

Directory

200

What is the name of the panel or program that lists all the devices and peripherals that are present in a Windows computer?

Device Manager

200

What does the "Turn on network discovery" setting do?

It makes your computer and attached devices visible to other computers in the network.
200

In troubleshooting, what is the step that goes after testing the theory of probable cause?

Establish a plan of action to resolve the problem and implement the solution.

300

Running services on Windows are identified by a PID

True
300

What is the command to make a new folder in Windows Command Prompt?

md

300

What is the Control Panel item that you would navigate to, to define a static IP address for your NIC?

Network and Internet

300

What is the command that displays in-depth information about a Windows computer's network?

ipconfig /all

300

'What problems are you having?'

Is this an open-ended or closed-ended question?

Open-ended

400

What is the item on the right-click menu that you can press to run a certain program with elevated privileges?

Run as Administrator
400

What is the command to transfer a file from one directory to another?

move

400

What is the Control Panel item that is responsible for the management of apps that are in a device?

Programs -> Uninstall a Program

400

1. What is the command that clears the DNS resolver cache on your Windows host?

2. What are the commands that force the Windows host to restart the DHCP handshake?

ipconfig /flushdns

ipconfig /renew

400

What are some probable causes of the following:

- "BOOTMGR is missing" after POST

BOOTMGR is missing or damaged.

Boot Configuration Data is missing or damaged.

The boot order is not set correctly in BIOS.

The MBR is corrupted.

The hard drive is failing.

500

What is the file attribute letter for files that will be archived the next time a disk backup occurs?

A

500

What is the command that forces an immediate group policy update?

gpupdate /force

500

When encrypting a drive with BitLocker, can you save the recovery key in the partition that you are intending to encrypt?

No

500

What is the service that provides a private, encrypted tunnel over insecure networks?

VPN (Virtual Private Network)

500

What are some probable causes of a slow boottime for Windows?

Corrupt user profiles, viruses, malware, or unnecessary startup services and programs

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