Types of nonverbal cues
This category of body language covers facial expressions, gestures, and posture.
What is kinesics?
The explainer video opens by saying we communicate with our words, but also with these.
What are our actions?
Joe Navarro defines nonverbals as everything that communicates but is not one of these.
What is a word?
After roughly this many FBI interviews, Navarro concluded there is no single telltale lying behavior.
What is 13,000?
This is the general term for communicating without using any words at all.
What is nonverbal communication?
This term describes the use of physical space and distance between people while communicating.
What is proxemics?
A smile is a classic example of this kind of nonverbal cue.
What is a facial expression?
Navarro says we freeze at a loud noise or a tiger because of this fast-reacting, primitive part of the brain.
What is the limbic system?
Navarro says crossed arms do NOT reliably mean this commonly assumed thing.
What is shutting people out, or being defensive?
This is the body part most associated with the saying "the eyes are the window to the soul."
Eyes
This type of nonverbal cue involves touch, like a handshake or a pat on the back.
What is haptics?
Crossed arms are commonly assumed to signal this defensive state, though Joe Navarro disagrees.
What is being closed off or defensive?
Navarro points out that even three-week-old babies furrow this spot between the eyebrows when something is wrong.
What is the glabella?
Navarro says the real reason to read nonverbals isn't to catch liars, but to make sure people feel this.
What is comfortable?
This was Joe Navarro's employer for 25 years, where he used nonverbal skills to catch spies and criminals.
What is the FBI?
This aspect of communication is about how something is said, like tone, pitch, and pace, rather than the words themselves.
What is paralanguage?
This psychologist's research from the 1960s and 70s produced a famous pie chart on tone, body language, and words.
Who is Albert Mehrabian?
According to Navarro, crossing your arms isn't defensive at all, it's simply this comforting gesture.
What is a self-hug?
Navarro cites this famous cosmologist's idea that we're defined by our effect on the people around us.
Who is Carl Sagan?
This is the popular nickname for the myth that a single behavior can reveal when someone is lying.
What is the "Pinocchio effect"?
This category of nonverbal cues relates to time, like punctuality or how long someone is kept waiting.
What is chronemics?
Nonverbal cues are often considered more trustworthy than words because they tend to be this, rather than consciously controlled.
What is subconscious?
Children born blind cover this body part, instead of their ears, when they hear something they dislike.
What are their eyes?
Disappearing lips, jaw shifting, and covering the neck are nonverbal signs of this, often seen in politicians right before a scandal breaks.
What is stress?
What percent of communication is nonverbal?
90%