WHO OWNS IT?
A homeowner calls because they disagree with the value on their Notice of Value.
What is Residential Division
A constituent asks a question about a process you're unfamiliar with and you're unsure of the answer.
What is Use your SME/Lifeline
A constituent becomes frustrated because they don't understand a process.
What is listen, clarify, and explain the process professionally.
Which department processes many of our common exemption applications, including Head of Family, Veteran Exemptions, and Value Freeze applications?
What is Customer Service Department
A business owner has questions about reporting equipment and furnishings used in their business.
What is Business Personal Property Division
A constituent wants information about a specialized exemption program that you don't work with regularly.
What is LEAP Division
A constituent says they've already spoken with three people and don't want to be transferred again.
What is take ownership of the experience and provide a warm hand-off if additional assistance is needed.
Which division supports employee development, continuing education, IAAO coursework, and professional certifications?
What is Training Division
A constituent believes the property boundary shown on our map is incorrect.
What is GIS Division
A constituent has questions involving ownership, value, and exemptions all in the same conversation.
What is use your lifeline and coordinate assistance rather than transferring the constituent multiple times.
What is the goal of excellent customer service?
What is provide accurate information and a positive constituent experience.
Which division verifies property characteristics through field reviews and photographs transferred properties?
What is Canvass Division