Product Taxonomy
It is the official system that organizes Lyra's solutions, programs, products, and services to show their relationship to each other.
What is a taxonomy?
This is the flagship EAP replacement solution designed for large U.S. and global employers, typically those with over 5,000 employees.
What is Lyra Workforce Mental Health?
At Lyra, this specific term is strictly reserved for products and services that are universally available across all serviced markets, rather than just meaning "outside the U.S."
What is Global?
Erin compared Lyra's COE mindshare to this famous medical institution, known for having the best providers, research, and proven results.
What is the Mayo Clinic?
This specialized human service provides a dedicated guide to assist the entire family ecosystem, helping them do things like fill out IEP forms or navigate care.
What is a Care Advocate?
Lyra Health Inc. and Lyra Health International are examples of this specific structural layer, which is used in customer contracts and tax filings.
What are legal entities?
This sub-brand is used when Lyra markets its solutions specifically to health plans and health systems.
What is Bend (or Bend Health)?
This term describes products and services that have been adapted and rolled out to multiple (but not yet all) countries, like the Lyra AI Guide.
What is International?
In addition to Neurodiversity, this is the other specific Center of Excellence currently active in Lyra's market portfolio.
What are complex, high-cost mental health needs?
Live workshops, discussion groups, manager consults, and organizational health evaluations fall under this taxonomy service bucket.
What is Organizational Support?
This is defined as a specific set of programs, products, and services designed to deliver strategic outcomes, and serves as the primary SKU in a contract.
What is a solution?
This specialized, upsell solution offers full-spectrum care for children, adults, and workplaces, including neuropsych testing and caregiver training.
What is the Center of Excellence (COE) for Neurodiversity?
Lyra uses this phrase to describe products and services that are designed for and only available in one specific domestic market.
What is "U.S. Only" (or country-specific)?
Name one of the 5 core pillars or qualities that define a Lyra COE
What is fast access, expert providers, team collaboration, full spectrum care, and a dedicated advocate?
This is the official name of Lyra’s specialized addiction program.
What is Lyra Renew?
These are the user-facing capabilities and key functionalities delivered by technology, such as online booking or AI provider matching.
What are products?
This digital command center allows HR leaders to manage benefits, promote awareness, track utilization trends, and filter by region.
What is Lyra Connect?
This tier 1 benefit configuration for Lyra's core EAP solution is an example of which country-specific market?
What is a U.S.-only benefit configuration?
Employers look to purchase COEs because they see these expensive issues popping up on their health plan claims.
What are complex, high-cost mental health needs?
Lyra offers these two specialized care tracks alongside complex care navigation to support social needs and tobacco cessation.
What are social care and the nicotine quitline?
These are the core clinical and non-clinical programs delivered specifically by humans at Lyra.
What are services?
This is utilized by Lyra for seamless integrations with other employee benefits and external channel partners.
What is Lyra Link?
Lyra serves millions of members across how many countries and territories worldwide?
This specific type of care is offered in-house at Lyra as a bridge between outpatient therapy and inpatient facilities, which is highly unique in the market.
What is Virtual Intensive Outpatient Care?
What is Lyra's newest service that specifically helps managers navigate workplace challenges?