HRSC systems
This case management system is used to track and document associate interactions.
What is Salesforce?
Before discussing sensitive account information, you must complete this process.
What is caller validation?
HRSC stands for this.
What is Human Resources Service Center?
This is the model used to help guide HRSC customer interactions.
What is the ACE Model?
This iconic color has been associated with The Home Depot since the company opened its first stores in 1979.
What is Orange?
This HRIS system is used for payroll, talent management, and associate transactions.
What is Workday?
During a call, this step ensures the associate's issue is fully understood before providing a solution.
What is identifying the root cause?
Associates often contact HRSC regarding leave, benefits, payroll, and this time-off topic.
What is vacation?
This first step focuses on creating a connection with the caller.
What is Acknowledge?
The Home Depot was founded in this U.S. state, where its first two stores opened.
What is Georgia?
This system is primarily used for payroll timekeeping.
What is Dimensions?
At the end of every call, associates should summarize information and obtain this.
What is Gain commitment?
An associate sees 16 hours available instead of 40 hours. The difference is between these two balances.
What are Current Balance and Available Balance?
The second step is used to investigate and understand the issue.
What is Clarify?
This friendly term is often used to describe Home Depot associates who help customers with their projects.
What is an Orange Apron Associate?
Associates can access many HRSC applications through this HR portal.
What is myTHDHR?
If an associate only needs directions to a job aid and no personal information is discussed, this may not be needed.
What is caller validation?
Frontline associates can provide general information and update comments for these specialists.
Who are Leave of Absence (LOA) specialists?
The final step focuses on resolution and setting expectations.
What is Execute?
The Home Depot's core value of giving back comes to life through this volunteer associate program.
What is Team Depot?
What are the three systems an HRSC associate uses most frequently?
What are Salesforce, Workday, and Dimensions?
During closing, what four actions should occur?
What are sharing information, recapping, confirming understanding, and appreciating the caller?
Besides answering questions, Frontline associates can initiate, extend, rescind, and return associates from this program.
What is Leave of Absence (LOA)?
Which step would you ask probing questions to identify the root cause?
What is Clarify?
Founded in 1979, The Home Depot was created by these two co-founders whose vision was to build the world's largest home improvement retailer.
Who are Bernie Marcus and Arthur Blank?