Name That Tip!
This tip reminds you that your opening greeting sets the tone for the entire interaction and should match a strong closing.
How you start, is how you end
Bonus: Choose a team to give 500 points (except your team)
Emphasizing how critical it is to acknowledge and reply to a customer's message as quickly as possible.
Respond Rapidly
Choose a representative for your team: The first person to say "Respond" will win 5,000 points!
"Hi, Joan! How can I help you make your day better?" is an excellent example of this tip.
"How you start, is how you end"
Email etiquette is formally defined as the principles of behavior or this code for email communication.
Code of conduct
The lowest-scoring team will be the score for all teams.
According to Page 1, being overly friendly or this style in a professional chat can actually hold you back.
Casual
Reset all scores to ZERO
This short, movie-inspired phrase emphasizes the importance of quick response times and speed when chatting with customers.
Fast and Furious
"I’ll have to put you on hold for 2 minutes while I investigate a few details..." perfectly demonstrates this principle.
"Education is the key"
Bonus: Have a team representative say "Education" and hold that note! The team that holds it the longest scores an extra 5,000 points.
True or False: Email etiquette stays completely identical regardless of who you are writing to.
False
(It explicitly depends upon whether you are writing to friends, partners, customers, superiors, or subordinates.)
While we easily reply to friends on Messenger or Instagram within seconds, we must apply that same urgency to this specific group.
Our customers
When putting a customer on hold or transferring them, this tip ensures they know why and how long it will take.
Education is the key
Highlights the importance of maintaining this specific quality when you are dealing with angry emails.
Tact
"Steven, I want to let you know that I’m still holding. Don’t hesitate to call my attention whenever you’re ready!"
Regular Check-in
The presentation lists these two specific personal categories of recipients (besides partners, customers, or colleagues) where your etiquette style might shift.
Friends & Relatives
Instead of speaking poorly about a competitor when a customer asks why they should switch, a representative should highlight their own company's value, mission, and this ethos.
brand value
Plus 1000 points: What is the Game Master’s first brand interview?
This tip ensures the customer doesn't think they've been disconnected while you are actively researching their account details.
Regular Check-in
To ensure professionalism and catch mistakes, Tip #4 reminds you to do this carefully before hitting send.
Proofread
Your team loses 500 points.
Giving the tracking number and a direct FedEx hyperlink after announcing that the package has shipped is an application of this tip.
"Serve the Table in the Right Order"
Double the score
In a professional support setting, the primary goal of studying these email etiquette tips is to deliver this to our customers.
Great experience
This final phase of the 7 Tips focuses on wrapping up the interaction professionally so the customer leaves happy.
"Finish Gracefully"
Delivering shipping info, arrival dates, and links systematically to a customer follows this tip.
Serve the Table in the Right Order
Minus -1000 points
Ensures that the customer walks away with a great impression by instructing you to do this at the very end of your email.
End on a positive note
When a customer says "I like your company better than Brand X," replying with a focus on your own clean, vegan quality instead of insulting Brand X adheres to this tip.
"No Rumors or Bad Mouthing"
Name at least 2 of the 5 specific audiences mentioned in the module that dictate how your email etiquette should adjust.
Friends & Relatives, Partners, Customers, Superiors, or Subordinates
(any 4) (1000 points per additional answer)
True or False: You should only give a customer their tracking link without explaining when the estimated delivery date is.
False