Host with heart
This is the "H" step that ensures a guest's welcoming first impression?
What is Howdy?
We push to get what in seats quickly?
What are butts in seats?
What is the proper uniform?
Before the shift you cover culture, expectations and what else?
What is the plan for the shift?
The dc is often called the what of the restaurant?
The "E" step encourages this type of friendly conversation?
What is engage?
This role returns to the host Stand quickly after seating a guest?
what is a seater?
We all need to put in same amount of?
what is effort?
These materials help guide you during training?
What are pamphlets?
What is a false wait?
The "R" step is all about honoring requests with a smile?
What is respond?
Updaters must do this efficiently to reflect accurate table statues?
What is updating?
Expectations in the host stand should be set how?
After the shift, you back down and do what with the trainees?
What is review the day?
Names are responsible for accurate times and what app?
The "A" step means you arrive with these qualities?
What is proud, present, and attentive?
Large party updates ensure these groups are ready to go?
What are large parties lined up?
This phrase reminds us whose experience matters most?
Don't forget to have the trainee do what at the end of the day?
What is testing?
Lare party must do what with big groups?
What is properly quote?
The "T" step ends with this kind of goodbye?
What is heartfelt?
The whole team shares this mindset to reduce guest wait times?
What is team effort?
You start and end the training day with what essential step?
What is sitting down to discuss?
What is table numbers?