Enter Title

Delicious Spoonfuls

100

What does the Greeter say when a customer walks in?

"Hello, welcome to Delicious Spoonfuls! What can I get for you today?"

200

What does the Scooper say to the customer?

"What flavor would you like?"

300

What does the employee doing Toppings say to the customer?

"What toppings would you like?”

400

What does the Cashier say to the customer?

"Your total will be $5. Would you like to sign up for our email list? Have a great day!"

500

Who should you go to if you do not know how to fix a problem?

The manager

Appropriate vs Inappropriate

100

You accidentally bump into someone. You say, "I'm sorry."

Appropriate! 

200

During our session, another person is answering a question. You start yelling your answer across the room.

Inappropriate

300

You're standing very close to someone while talking, and they're taking a step backward. Question: Is this appropriate or inappropriate? What should you do instead?

Inappropriate behavior.

Better choice:

• Take one step back.
• Give the person personal space.
• Continue talking using a friendly voice.

400

You give the customer a different flavor without asking

Inappropriate 

500

You get a new friend's number and call them. When they don't pick up right away you call back 10 more times.

Inappropriate 

Finish the Conversation

100

Customer: "Can I have one scoop of vanilla?"

"Sure!" or "Absolutely!"

200

Friend: "I watched a football game yesterday."

"Who won?" or "What team?"

300

riend: "I had a really good weekend!"
You: "__________"

• "That's great!"
• "What did you do?"
• "Tell me about it!"

400

Coworker: "I'm having trouble carrying these supplies."
You: "__________"

• "Can I help you?"
• "I can help."
• "Let me help you."

500

Friend: "I watched a really funny movie yesterday."
You: "________"

"What movie did you watch?"

Jewish Holidays

100

People celebrate this holiday by reading from the Torah, dancing with Torah scrolls, and celebrating the completion of the yearly Torah reading cycle.

Simchat Torah

200

People celebrate this holiday by eating dairy foods like cheesecake and blintzes and celebrating the giving of the Torah.

Shavuot

300

People celebrate this holiday by waving palm branches, gathering together, and celebrating the harvest.

Sukkot

400

People celebrate this holiday by eating special foods, blowing a shofar, and thinking about goals for the year ahead.

Rosh Hashanah

500

People celebrate this holiday by eating fruits, planting trees, and celebrating the connection between people and nature.

Tu BiShvat