FIBRE FUNDAMENTALS
True or False
Fibre optic cables transmit data using electrical signals.
False
What does ONT stand for?
Optical Network Terminal
IP address changes from time to time
Dynamic IP
True or False
If a customer does not have Fibre coverage we are still able to sell Fibre.
False
A customer wants a home telephone number with their Fibre service. Which Value Added Service should you recommend?
Foxed Voice/VOiP
Who owns the fibre infrastructure?
FNO/Open Access Network/Bitstream
What is the purpose of the ONT?
It converts the fibre signal into an internet connection/is connected to the router to allow for access to the internet
Name the 4 units of measurement for data speeds
KBPS
MBPS
GBPS
TBPS
What is the process called when the customers eligibility to qualify for a contract is checked?
Credit Vetting
A customer is worried about losing internet access during a Fibre outage. Which Value Added Service would you recommend?
Back Up LTE
Double points
What is an Open Access Network?
Allows ISPs to lease their infrastructure to provide customers with Fibre/ Companies that install the physical fibre cables
Which Wi-Fi technology does the S90 Router support?
Wi-Fi 6
Approximately what percentage of international internet traffic travels through undersea fibre optic cables?
95% - however anything between 90-95% is acceptable
Double Points!!
Name 2 VOIP Packages
Talk 250
Talk 500
Talk Unlimited
What VAS allows customers to get a Playstation console added to their Fibre contract?
Add on/ Mobile Add on
Name THREE benefits of Fibre compared to copper.
Double Points!!
Name THREE features of the S90 Router.
Name 3 benefits of Fibre
3 facts about Contract Cover
Cost R9.99
Only applicable in the event of death
Pays out R5000 when a valid claim is submitted
Name 2 features of Fixed Voice/VOiP?
Provides multiple plan options
Cheaper than conventional landline calls
Uses data as a medium to make voice calls
Available with a Yealink phone
Explain the difference between an ISP and an FNO.
An ISP sells internet services to customers, while an FNO owns and maintains the fibre infrastructure.
Double Points!!!
Explain the installation process to a customer - role play with your team
customer contacted by FNO
2 appointments
installation time frames
FNO Provider name
1G
2G
3G
4G/LTE
5G
FTTH
What are the 3 platforms available for customers to purchase Fibre
Retail store
Online
Call centre - 0821904
Name FOUR Vodacom Fibre Value Added Services.