HERCULES
We should always ask the caller this question before capturing their payment card information.
Do they authorize you to charge their card.
The support agents are usually on other calls for this account. What is the name of the account?
Darwin Automotive
What is the time limit for regular disposition and extended disposition?
Regular: 2 minutes
Extended: 5 minutes
Automated Response
OMG, I LOVE PINK! Call me Pink Panther, Barbie, Princess Bubblegum, or anybody else who LOVES PINK! 💗💕🎀
Nikadia
Why do we ask callers to verify their address only when adding value to their account?
Cards are recycled
Cedarwoods Townhouses HOA is included in the greeting for which account?
Carrero Group
What is the difference between dispositions with a (#) sign and those without a (#) sign?
The disposition with a (#) sign does not get delivered, while the disposition without a (#) sign is delivered to the client/intended recipient.
A customer called Hercules to report an issue with a machine. The information is available in the system, and we advise the caller accordingly. What would the disposition be?
This is something you might hear me say quite often at work: “You're worried about the wrong things!” 😄
Kayleigh
A super calls in, requesting to revalue his card with the usual monthly amount. What should you do?
Inform the caller that they have reached the after-hours line and advise them to call back during regular business hours.
These two accounts provide almost the same type of tree and arborist services. What are the names of the accounts?
Bay Area and Vision Tree
When our payslips are issued, we usually see "Cube Alerts." However, what is the specific company name listed as our employer?
"Red Booth"
A call comes in, and the customer provides their details. You were able to verify the caller's full name, phone number, and reason for calling. However, the call disconnected before you could verify the email address. What should the disposition be?
Message Taken
I have a lab located nearby that I always want to visit throughout the day. Who am I? 😄
Nati
After selecting "Contact Support" on the new WebForm, what are the three categories available?
Request Service/Refund
General Support
Request a New LAundry Card
Out of these five accounts, how many have FAQs that we need to refer to?
Carrero Group
Bay Area
Top Restaurant
Vision Tree
Analemma
4 // Top Restaurant is not included
There are five things displayed on your Singlecomm home page that track the time spent in each. What are they?
Offline
Available
Break
Coaching
Lunch
Mary called in regarding a unit she saw online for Living NY. However, before verifying Mary's information or taking any further action, the call disconnected. What would the disposition be?
Status Message
Most times, you don't have to see me to know I'm around. My scent always lingers wherever I go. Who am I? 😏
Charmony
A customer calls to report that all the washers and dryers in their building are not working. What steps should you take, and which problem code should you select for the machines?
🖥 All Machines Setup:
Press F5 + Shift F3
Select F1 (Ship To)
Choose the correct address under additional options W-99 // D99
Red Door, GreenView, and Isle Blue
A client // owner of an account calls in on their line to report an issue. What should you do?
The correct procedure is as follows:
Obtain the client’s full name and callback number.
Jot down the brief explanation of the issue they are experiencing.
Forward the client's information and a clear explanation of the issue to your Supervisor.
Your Supervisor will relay the information to the appropriate Account Manager for follow-up.
IMPORTANT: DO NOT take a message in the client's account.
For this account, when a caller requests to speak with Lisa or Brandon and you cold-transfer the call to the intended recipient, what would the disposition be?
#TransferNoMessage - Transfer - NoMessageTaken
Outside of Go Answer, I love trading and own my very own bee farm. Who am I? 🐝
Ken