Food service
What does BOT stand for?
Bar Order Ticket
What is the first step in the dining roadmap?
Meet and greet
What does POS stand for?
Point of Sale
WHay should we put the customer first?
Dishes and utensils should be _______ before serving.
Clean and dry
When should you introduce yourself?
When seating or first meeting the customer at the table
Name three things a POS can do.
Take orders, create bills and receipts, track inventory, clock-in and out students, manage cash, manage inventory, manage items, etc.
What can you do to help an upset customer calm down?
Apologize
What service style do most cafe's use?
Bistro
What should you do after the food has been served and tasted?
Satisfaction check
What does VAT stand for?
Value Added Tax
Name three core values of customer service.
Welcoming and friendly, Knowledgeable, Efficient, Flexible, Consistent, Healthy communication, Exceeding expectations
Describe what dining etiquette is.
Proper dining service
What is upselling?
Suggesting more items to increase profits
What is the difference between a bill and a receipt?
Bill is before money is exchanged, receipt shows the money exchanged
What is the most credible advertising?
A satisfied customer?
Where does the salad fork go in a proper place setting?
Left side of the plate, to the left of the dinner fork
What do you do if the customer was not satisfied with their food?
Take it back, try to replace it, and tell a manager
What is a void
A transaction that has been canceled or deleted when no money has been exchanged
In the hospitality industry, what motto should we adopt?
The customer is always right!