KNOW YOUR TOOLS
This tool is used for knowledge articles, resources, and process guidance.
A member asks if an item is available for shipping online. It is integrated and embedded in our Main Tool BUI.
Search Inventory Tool (BUI)
This tool must be functioning properly before you can receive a call.
InContact
Which tool helps determine online item availability?
Search Inventory Tool
You forgot the process for handling a concern.
Access AAC and find the answer by typing keywords.
This tool is where you complete learning modules and knowledge checks.
Axonify
A member wants to know if a television is available at Club 6324.
Retail Link
This system should be matched when logging into InContact.
eStart
Which tool helps determine club inventory?
Retail Link
You need to check the latest update the team sent out re: process change.
Outlook/Teams
This tool is primarily used for communication and correspondence.
Outlook
A member wants to know if an item is part of Instant Savings.
Vision
This must be synchronized before taking calls.
Harmony Media Bar
Which tool provides event promotions and Instant Savings information?
Vision
You need to complete an assigned compliance course.
Axonify
This tool allows advocates to handle inbound and outbound calls.
InContact
You're unsure about the correct process for handling a membership request.
AAC
You're logged into every system, but your phone status is not updating. What should you check?
InContact/Media Bar Sync
A member asks if an item is available online and in a local club. Name both tools.
Search Inventory Tool + Retail Link
You want to understand why a member gave a low satisfaction score.
Medallia
This is our primary tool for viewing member information and documenting interactions.
Oracle BUI
Leadership wants to see recent member feedback and QA results.
Medallia
You can access BUI, Outlook, and AAC, but no calls are reaching you. What's the most likely issue?
InContact
A member asks if a patio set is available at their club and whether it's on sale. Name both tools.
Retail Link + Vision
Before answering a complicated member question, you need to verify the official process.
AAC