People of the American Red Cross
Damage Assessment
Who you gonna' call...
Case Work
Address/ID
100

This person worked in criminal investigations.

Who is Linda Wright, Roxanne Burke, Kim Beakey or Lowell?

100

This classification means the home is a total loss, with only the foundation remaining.

What is destroyed?

100

When there are any safety-related issues.

Who is the Disaster Duty Officer (DDO)?

100

This is needed to ensure referrals can be shared with clients.

What is a valid e-mail address?

100

Client lost phone and all documents in the fire. Who can responders use in-person?

Who are: Neighbors, law enforcement personnel, family, landlord

200

This person has been to every continent on Earth.

Who is Nikki?

200

This classification applies when a client cannot reside in the home within the next 48 hours due to unsafe infrastructure, lack of safe access, or a determination that the home is dangerous.

What is uninhabitable?

200

When you are unable to complete intake due to a language barrier.

What is the RC Care Hotline or DAT Intake Hotline?

200

This is needed to ensure caseworkers can speak with clients.

What is a valid phone number?

200

If you use a person for verification what must you include?

What is: First, last name, and phone number

300

In addition to their volunteer efforts with the American Red Cross, this person also volunteers for CASA.

Who is Denise Pflum

300

For a single-family fire, damage to these systems requiring inspection or repair before use can qualify as Major.

What are electrical or utility systems?

300

When the client failed knowledge base (KB) questions and now wants a client assistance card (CAC).

What is the RC Care Hotline or DAT Intake Hotline?

300

Since we should not select DMH as an option what should we share with caseworkers.

What is client's emotional state?

300

When can you not use a Landlord for verification?

What is: When they have their own case for this same event or this a a virtual response

400

This person oversaw some of the largest sporting events in the world as the Executive Director of the Nevada State Athletic Commission.

Who is Keith Kizer?

400

This situation alone does not justify an Uninhabitable classification for Immediate Assistance.

What is a power outage without other qualifying disaster damage?

400

When responders do not agree on the Damage Assessment (DA)?

Who is the Regional Leader on Call (RLOC)?

400

WINDOW stand for this...

What is: Where are you stay, insurance, needs, describe damage, own/rent, what's next

400

How many days do clients have to request services after an event?

What is: 14 Days

500

These DAT responders also do case work and blood transportation.

Who are Kari and Carl?

500

For a single-family home, a waterline above this height in an essential living space can indicate Major damage.

What is 18 inches or above electrical outlets?

500

When the scene is a multi-family fire (MFF) with a property manager (PM) related issues.

Who is the Regional Leader on Call (RLOC)?

500

The part of the intake process where you share your WINDOW with caseworkers.

What is Situational Awareness or as a brand new comment?

500

Can be used for ID only if 3 months of less expired?

What is: Driver's License

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