Macbook Wipe/Reimage
What two things should the Macbook be connected to prior to wiping?
Power and LAN
What do we need to get from the Intune Console to faciliate a password reset?
FireVault Recovery Key
To start you need to go to System Settings. What are two ways to get to the system settings?
Click on system settings app or Go to the Apple in the menu bar -> Click system settings
The command key is simialr to what key on PCs
Control
To start, where do you go to initiate a Macbook wipe?
Intune Admin Console
Passwords and Keys
After you navigate to bluetooth in the system settings what should you ensure next?
The keyboar/mouse is in pairing mode
Allows you to take a screen shot of an area that you select.
What are you prompted to create when you click "wipe"
a recovery PIN
To reset a Mac password you must enter recovery mode to do so. How do you enter recovery mode?
Power off the mac, power it on while holding down the power button. You can let go once it says: Loading Startup Options.
If a mouse or keyboard doesn't show in "nearby devices" what do you need to ensure on the device?
that the mouse or keyboard is in "discovery" mode.
What is the keyboard command to lock the screen of a mac?
CMD+CTRL+Q
True or False: the recovery PIN is needed after you wipe a Macbook.
False, the recovery PIN is not needed after you wipe a Mac.
False, customers are encouraged to create a "6-digit PIN" for their mac password. The password, however, does not NEED to be a 6-digit PIN.
If you are using an Apple Magic Keyboard or Magic Mouse what's the quickest way to pair them to a Mac?
Plug the mouse or keyboard into the Mac to instantly pair.
True or False: as long as you have the same icloud account/AppleID on both your phone and mac; you can text from your mac as well as make and receive phone calls.
True
True or False: Recovery mode can be used as a last resort if the Intune Wipe doesn't work.
True, you can use recovery mode on the mac to erase the hard drive and reinstall macOS
After successfully restting a customer's mac password and re-registering with Intune, what is the final step you must perfrom in the Intune Console?
Rotate Filevault recovery key in the Intune Admin console
If you want to unpair a mouse or keyboard while in system settings what must you do?
Click on the "i" to the right of the device and click "forget this device"
What feature allows you to use an iPad that has the same Apple ID as the customer's Mac to use the iPad as a second screen?
Side Car