Account status
What do we call accounts where chase is being sued?
What is Defensive litigation accounts
Where do you go to see if an account has a pending deposit?
E-serve
The title you are to give to customers
Account supervisor
What do we prefer you to use to bring up and account?
ARN
What are you unable to double escalate for?
Late fees
what is the letter for accounts in ICP that are not in litigation/pre litigation and are collectable by any representative?
"A" status code
What Macro do you run to see the max fee waiver that you can do?
PP macro
Takes calls from litigation accounts
IST
What tab shows you the attorney info?
Custom Data
What systems are you main systems of use for Card collections
First support
ICP
Tsys
CARE
What status is the account status if an account is closed by chase and considered non voluntary closure in Credit card?
What Macro is used to determine the amount of fees charged to the customer YTD
SB Macro
Ensures that you are capable and provides tools to help you do your job.
Your TL
What status code is used for an account pending a 1099C final reporting?
What systems are your main systems of use for Overdraft collections?
CMS
Recovery 1
Customer assist
CARE
What status are overdraft accounts in if they are in Recovery1 system
Charged off
What Macro is used as the arrangement macro in recovery1
ARG Macro
Controls team
What tab would I need to view in order to see fees charged, payments made, NSF's etc.
Financial transaction history tab
Can you speak to a customer that has retained an attorney for BK and if so, in what capacity?
Yes in limited capacity
These accounts can be semi-worked but only for information and statements
Bankruptcy accounts.
Que collection eligibility
Integral part of our corrections and review process.
BOS team
Where would you click in ICP to see all relationship accounts charged off from customer? (I showed you the other day where to click)
CACS Case/Customer#
What is our primary objective in FRD?
Resolution