EP Yes Today
This is the most important thing we should discover before presenting treatment.
What is the patient’s why or motivation?
Our office PX goal is…
What is to move from a 3 to a 4 star office.
This is earned at every visit not, just the first one.
What is patient loyalty.
This metric measures how likely patients are to recommend our office based on their experience.
What is PX score.
This simple ask can help grow our online reputation.
What is asking for a 5 star Google review?
Patients are more likely to accept treatment when we spend more time doing this.
What is listening?
These 3 categories make up the PX score.
What are NPS, Online Reviews, and % of patients leaving with a 5 star Google review.
This is the most important thing we can do to keep existing patients.
What is schedule their next appointment.
This is our current PX Score.
What is 3.
True or False: only New Patients get nervous.
False: Many EPs also experience extreme dental anxiety.
This is where you find out if EP Yes Today is improving or becoming worse.
What is the metrics homepage.
Where do you find the % of patients leaving with a 5 star google review?
Every appointment is another opportunity to earn on of these.
What is a NPS survey.
This is minimum online review score to be considered a 5 star office
What is 4.9
Asking a patient, “How are you feeling?” before beginning treatment shows this.
What is empathy.
This patient group represents the biggest opportunity to improve ep yes today.
What are recall patients.
How many 5 star Google reviews do you need to offset 1, 1 star review?
What is 11.
Writing down concerns, motivations, and personal details helps every team member provide this.
What is an increase in EP acceptance.
This is the NPS range it takes to be a 4 star office.
What is 65.0 - 75.99
Recognizing that every patient has a unique story and treating them accordingly demonstrates this.
What is compassion.
This is earned before treatment is accepted and cannot be rushed.
What is patient trust?
This is the percentage range of patients leaving with a 5 star Google review that is needed to be a 4 Star PX score.
4.5% - 6.49%
True or False OM to DA hand offs only need to be done for New Patients.
What is False they should also be done for periodic exams where the new patient has not been to our office before.
They aren’t just numbers, they reflect the experience our patients have every day.
What are Metrics
Owning the Outcome, not just the task.
What is accountability.