Roll Offs
More Roll Offs
CCM
Random
Mas Random
100
What are the 5 things to collect from the Roll off in order to create the case (other than name and SF record)
- Marital Status
- Address
- Phone Number
- AHP
100
A child between the ages of____ can Roll Off at any time due to marriage or parents/child wants to separate from parent’s membership.
18-22
100
Prospect Calls in from Jacksonville FL... the Largest Hospital there is Mayo Clinic and they want you to look up their doctor who works there... What should you keep in mind when discussing their provider?
- The Mayo Clinic will no longer participate with any health care sharing ministries; the ministry is unsure why Mayo made this decision
- We recommend you find another provider for your care due to Mayo not participating with healthcare sharing ministries.
100
Redwood forest
100
Which country has the most natural lakes in the world?
A. United States
B. Russia
C. Canada
D. Finland
Canada
Fun Fact: Canada is home to more than 2 million lakes and contains about 20% of the world's freshwater
200
Inbound Call – Assigned Record with no attempts made and its been over a week since being assigned... is this app up for grabs?
If an attempt was made, put the assigned rep’s name in the bottom of the Roll off App template as the MDS Name so that the app processor creates the record in the right name.
If the attempt was not made the Roll off App is open to work.
200
Name the two biggest advantages of rolling off onto the same program.
Answer:
- No application fee
- The pre-existing/CIFS timeline does not reset
200
A prospect calls in and is planning on doing a homebirth once a member. Since the care will be done at home and obviously out of network... Will Medishare still charge a OON Fee or is it waived due to the nature of any homebirth being out of network.
Yes... the OON fee will still apply : $633 out-of-network penalty in my case
200
Which of the following is NOT a fruit?
- Rhubarb
- Tomatoes
- Avocados
200
What is the primary ingredient in hummus?
Chickpeas (garbanzo beans).
300
Other than your emails... where can you track your Roll Offs?
Reporting : To track your Roll Offs use the My Roll Off Applications report. This will track your Roll applications for the last 90 days. Once the Roll Off expires you can use this report to follow up for a reapply. You can track your Roll Off NJs from your normal New Joiner report.
300
True or False:
A 23-year-old must complete their online application by their birthday or they will need to reapply.
False:
A 23-year-old must complete their online application before the end of their birthday month, not by their actual birthday. If they do not complete the application by the end of their birthday month, they will need to reapply.
300
Susan has been a member with Medishare... she was taken to the OON hospital via ambulance from a slip and fall that led to a concussion. When she got the bill... it included a OON fee of nearly 700 dollars. Was the 700 correctly applied?
- The criteria for approving a Penalty Waiver is bound by the guidelines which allow waivers for:
- Life threatening emergencies
- Members in need of a specialist where an in-network specialist is more than 25 miles from their home
- Ancillary care waivers are not identified in the guidelines but are still available if either the facility or attending physician are in network.
300
What is a group of flamingos called?
- A) A gaggle
- B) A flamboyance
- C) A cluster
- D) A march
- B) A flamboyance
300
What is the largest coral reef system in the world?
The Great Barrier Reef.
400
Round Robin Roll Off Apps - Needs to be made within_____ business days of the task being assigned.
3
400
IMPORTANT - Use ______ when adding your notes to the parent’s record.
IMPORTANT - Use Log Call Only when adding your notes to the parent’s record. If the Log Call Only button does not work write call notes in the Post under the Account.
400
On the MQ, why would you want to if the applicant has been pregnant within the last 12 months?
The abdominal circumference will be waived and member will enter a pre-pregnancy weight. Blood pressure will need to be current.
400
8) If you were looking at Iguazu Falls, on what continent would you be?
- Asia
- Africa
- South America
South America 
400
Which European country had the largest colonial empire in history?
A. France
B. Spain
C. Portugal
D. United Kingdom
UK ... Bonus... the Sun ______ On the British Empire
At its height in the early 20th century, the British Empire included roughly 70 colonies,
500
Question:
You receive a Roll Off call, and the parent record is owned by an HTF agent.
Can you own the record? What do you do?
Karen C. Smith, ext. 2453, who is leading this effort for Channel Partners.
Roll Off is also owned by that agent.
500
Question:
A member contacts you and has been married for 45 days. They would like to roll off their parent's membership. What should you do?
Answer: They are not eligible to Roll Off because they have been married longer than 30 days. Submit a Withdrawal Partial (Member) case, create a new record, and work with a manager if an SSN transfer is needed. ✅
500
True or False... Medishare is doing away with the Health Incentive Program
The decision has been made to discontinue the share discount and redirect monthly share dollars toward supporting members with medical needs across the community.
In its place, we are excited to introduce a new gym discount program, featuring partners like Vasa Fitness, Crunch Fitness, and others to help you stay active and healthy. This change is phased, so there is no immediate loss of your current discount.
For those who currently have the share discount, this discount type will continue through June 30, 2027, however this share discount will no longer be available thereafter.
500
What is the fastest marine animal?
A. Mako Shark
B. Bluefin Tuna
C. Sailfish
D. Dolphin
C. Sailfish
500
Which desert covers most of Mongolia and extends into northern China?
A. Sahara Desert
B. Gobi Desert
C. Kalahari Desert
D. Atacama Desert
Gobi Desert