TV
What is our lead offer?
Select Signature
Who do we partner with?
Verizon.
What does ARM stand for?
Acknowledge, Respond, Move Forward.
What is your shift?
M-F 8-5 or 12-9.
What is the window for losing commisions?
A. 1 hour
B. 2 hours.
C. 3 hours.
D. 4 hours.
How many live channels do we provide?
150
What percentage of network traffic is our own infastructure?
87%.
When must we read the Do not call script?
When the customer says do not call me (or any variation).
What company are we contracted by?
Spectrum.
All Calls are on a _____
A. Recorded Line
B. Reviewed Line
C. Monitored Line.
D. Computer Line.
How many devices can stream outside of the home?
3.
Who is eligible for mobile?
Spectrum internet customers.
What must you pitch before ending every call?
Mobile.
What is commission for tv and mobile?
$10 TV. $20 Mobile
What is the daily sales goal?
A. 1 Sale
B. 3 Sales.
C. 2 Sales
D. 5 Sales
How much does the select package cost monthly?
$100.
What are the two device options when switching to Spectrum mobile?
Byod, DPP
What is confirmation?
Verifying customers information.
What is the part of the script where you tell the customer about the services called?
The pitch.
When do you stop the recording?
A. When getting SSN.
B. When getting address
C. When getting Card info
D. Both A and C.
What is our fallback offer and when should we offer it?
Choice 15. Pricing concerns or primary cable tv watchers.
What is the customers financing based on and what must they provide?
External Credit Check. SSN, DOB.
Write an ARM statement for "I do not watch TV"
ARM Statement.
Name the 4 systems we use.
Ringcentral, AgentOS, Copilot, Competitive Edge.
What is a call outcome called?
A. Description
B. Disposition
C. Finalizing
D. Decision.