AI 101
Speak AI
How AI "Thinks"
Beyond Chatbots
Good to Know
100

This type of AI creates new content such as text, images, audio, or code.

What is generative AI?

100

The question, request, or instructions you give an AI system are called this.

What is a prompt?

100

The information used to teach an AI system patterns, language, relationships, and other skills is known by this two-word term.

What is training data?

100

This type of AI analyzes past information to estimate what is likely to happen next—such as forecasting sales, demand, or customer behavior.

What is Predictive AI?

100

AI systems can sometimes reflect unfair patterns found in the information used to develop them, potentially producing different or unfair results for different groups of people.

What is AI bias?

200

ChatGPT, Claude, Gemini and Copilot are examples of this type of technology.

What are AI assistants?

200

This abbreviation stands for “Large Language Model,” the technology behind many AI tools that work with language.

What is an LLM?

200

AI breaks text into smaller units for processing. These units may be whole words, parts of words, or even punctuation marks.

What are tokens?

200

Siri and Alexa are familiar examples of this type of AI, designed to interact with people through spoken or written conversation.

What is Conversational AI?

200

Photos, videos, voices, and other media created or significantly changed using AI are broadly known by this term.

What is synthetic media?

300

When an AI confidently provides information that is incorrect or completely made up, it is commonly called this.

What is a hallucination?

300

An AI system that can work with more than one kind of information—such as text, images, audio, and video—is described by this term.

What is multimodal AI?

300

This term describes the information an AI can consider at one time when generating a response—including your prompt and other information in the conversation.

What is a context window?

300

This branch of AI allows computers to identify and understand objects, people, text, and other information in images and video.

What is Computer Vision?

300

This practice means a person remains involved in reviewing, approving, or making important decisions rather than allowing AI to act entirely on its own.

What is human oversight?

400

AI systems generate responses largely by identifying these in the information on which they were trained.

What are patterns?

400

When employees use AI tools for work without their employer’s knowledge, oversight, or approval, it is known as this.

What is Shadow AI?

400

This process involves giving an already-trained AI additional specialized training so it performs better for a particular task or type of information.

What is fine-tuning?

400

This type of AI learns through trial and error, receiving rewards or penalties based on its actions—similar to learning which moves help win a game.

What is Reinforcement Learning?

400

AI systems can unintentionally reveal, retain, or expose sensitive information entered by users, making this an important concern when using AI at work.

What is data privacy?

500

True or false: If an AI answer sounds professional and includes detailed facts, you can assume the information is accurate.

What is false?

500

This type of AI can pursue a goal by planning and carrying out multiple steps, rather than simply responding to a single request.

What is Agentic AI?

500

This technique allows an AI to retrieve information from outside sources—such as company documents or a knowledge base—and use it when generating an answer. It is commonly abbreviated RAG.

What is Retrieval-Augmented Generation?

500

This broader branch of AI allows computer systems to learn patterns from data and improve at a task without every rule being explicitly programmed by a person.

What is Machine Learning?

500

This term describes the rules, responsibilities, processes, and oversight an organization establishes for how artificial intelligence may be selected and used.

What is AI governance?

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