CFD
what does cfd stand for
check fraud detection
Customer Info
what is a CM?
Client manager
pay: companion match
check comps; exact comp / sig and hw /stock
where can you find procedures?
Solution Center
What widget shows companion checks?
check comparison
What external link do we use?
SalesForce
pay: account review
reasons to pay based of review
what is off out cut off time?
5pm Est / 2pm
Where do you find / place call notes, after a call was made?
Under call notes using number on file
what do we search to find client?
Business Name / GCI
No pay: Suspected Fraud
Suspicious of fraud but cant confirm with maker
whats our callback number?
8778878935
Where do you place following notes: Rtn chk ## 8778878935 CFD(alert)
Fast notes
who do we CC on emails?
CT Verifications
No pay: confirmed fraud
Confirmed fraud with maker
When do we use 350k Tracker CLSR?
anything over 5k
Where can you find Signature card on flash?
Account deposit summary / documents
who do we include?
Global treasury officer/service team/client manager
What is cash paid?
Check was already paid cant be returned or already presented