Membership Overview
What are the 2 active memberships we offer?
Maintenance+ and Advantage
Can we create a new customer if the customer has another address already?
No
If a toilet is leaking, what type of service would this be considered?
Plumbing
Which application do you receive calls?
Intermedia Unite
Which membership offers free services and maintenances?
Advantage Membership
when adding the service address, we do not have to make sure it's validated. True/ False?
False, the address should always be validated
If the customer's Air conditioning is not working, what type of service would this be?
HVAC
Which application do you check the customer's zip code
CSS postal code reference
Which membership offers 15% off service fees?
Maintenance+
What primary information is missing when creating a new customer?
Name, address, email
phone number
A customer stated that their humidifier is not working well, What type of service?
IAQ (Indoor Air Quality)
Which application do we check for specific jobs we offer according to the center?
Consolidated Capacity Portal
Which memberships deal with Contracts?
Advantage
Can we add multiple emails to a customer's account?
Yes
Name 2 Services we provide:
Connected Home, EV, HVAC, plumbing, IAQ, Water Heater, Water Treatment (Any 2 works)
Which Application do we book the appointment?
Service Titan
Which membership can be cancelled by sending an email to the local office?
Maintenance+
Can a customer can add multiple properties/ address to the same account?
yes
Besides calling the customer, what other forms of communication can we reach out to the customer?
Service Titan
Intermedia Unite
CSS Postal Code reference
Consolidated Capacity Portal