Hospitality Handbook
Safety Protocol
Who Am I
Food and Beverages
Front Desk
100
What is the appropriate greeting to use when a visitor walks into BALC?
Good morning/afternoon! Welcome to BALC. May I see your ID please.
100
I work in the kitchen and prepare food and cook food.
Who am I?
Cook
100
To ensure food safety, hot poultry and reheated food on a buffet line must reach a minimum internal temperature of:
165°F (74°C)
100
Should a front desk agent post a photo of a famous guest on Instagram?
No Guests expect privacy. It is unprofessional.
200
True or False: Cell phones are permitted for personal text messaging and browsing while on duty in guest service areas
False
200
Where can an employee find detailed safety instructions regarding cleaning chemicals and hazardous substances?
In Safety Data Sheets (SDS / MSDS)
200
Who am I? I clean guest rooms, change bed linens, and restock bathroom towels?
Housekeeper/ Maid
200
Which of the following tasks should a breakfast attendant complete DURING the breakfast service phase (6:00 AM – 10:00 AM)?
Politely greet arriving guests and replenish food trays as they become low
200
Is employee parking a guest policy or an employee policy?
Employee parking is an employee policy.
It is a rule for staff, not for guests.
300
According to the BALC Internship Manual, what is the maximum number of absences allowed during the 6-week program?
2 absences
300
What emergency protocol is announced when there is a potential security threat outside the building, such as police activity in the neighborhood?
Shelter-In
300
Which hospitality employee primarily assists hotel guests with booking tours, arranging transportation, and making restaurant reservations?
Concierge
300
What meal do hotels usually give as a complimentary meal?
Breakfast
300
Give an example of an amenity you might find at our property.
Swimming pool, Fitness center, Free Wi-Fi, Breakfast service, Business center
400
You must wear this item pinned to your uniform_________________
name tag
400
What is the "Golden Rule" for interns when facing a safety hazard, physical conflict, or medical emergency?
Do not act alone; notify a supervisor or staff member immediately
400
Which hospitality employee am I?
Setting Up Food
Refilling Food and Drinks
Sanitizer tables and appliances
Breakfast Attendant
400
After Breakfast what are the responsibilities of the Breakfast attendant:
Clean tables and sanitize tables and appliance
400
Wet floor without a caution sign is a safety failure.
True or false and Why?
True:
No warning sign.
Risk: Someone could slip, fall, and get injured.
500
When wearing your uniform, name tag and a smile you demonstrate that you are___________________
The face of the company or organization
500
Why must employees NEVER use elevators during a fire emergency?
Elevators can lose power, trap occupants, or fill with smoke during a fire
500
I...
Lead the Team
Lead huddle and debrief meetings
Deploy employees to their assigned post
Manager
500
Free 500 points