Virtual Lingo
Means to revisit a topic or discussion later
Circle Back
This acronym is commonly used in emails to indicate that a response is requested by the end of the business day.
EOD (End of Day)
This international coffee chain's logo features a green two-tailed mermaid.
Starbucks
A person's capacity or availability to take on work.
Bandwidth
This acronym refers to the overall experience a customer has with a company throughout their relationship
CX (Customer Experience)
This workplace phrase means to briefly connect with someone to share updates, check progress, or discuss next steps
Touch Base
This acronym describes a person with deep knowledge or expertise in a specific subject.
SME (Subject Matter Expert)
Continue discussing an issue outside the current meeting.
Take This Offline
This acronym is a secure connection that allows employees to access company networks while working remotely.
VPN (Virtual Private Network)
A detailed examination of a topic.
Deep Dive
This acronym stands for a document that details the expected level of service between a provider and a customer such as setting a formal time limit for a business to reply to a request or fix a problem.
SLA (Service Level Agreement)