Calendar
15th of each month
What is our anticipated headcount for our new hire class?
25
How much is the referral Bonus ?
$400.00
When does our new hire Class start for Onboarding?
November 2, 2026
What planet is closest to the sun?
Mercury
What Calendar is a tool for you to look at upcoming trainings, important dates, site parties?
Operations Calendar
Who are the three POCs for ACSM?
Moneca, Adrianna and Shasta
Can we update the DOB for BMO Customers?
No, they must visit a branch
What is our current hold time?
3-5 Minutes
What coffee shop do the characters of friends hang out at?
Central Perk
Who owns the Operations Calendar?
Jessica G or Ops Managers
True or False: CSAT, FCR, QA Auto and Assist get imported Daily?
False, gets imported Weekly.
What date was/is MAX getting decommissioned?
Friday, August 21st
What Incentive is being sun-setted starting October 1?
FCR/CSAT Incentive
What year did the Titanic Sink ?
1912
What date is the NC Site Event?
October 28th
On the 10- Day HR Case workflow, What does Day 3-4 workflow look like?
Days 3-4: Draft the PIP or disciplinary document and submit it to your HR Advisor for review
Beginning September 8th, BMO Customers may change their debit card PIN using the following methods. Please name one
Use Card Management within Digital Banking
· Use a First Citizens ATM
· Contact the Customer Engagement Center
o Phone Number: 800-476-2568
· Visit a First Citizens branch
If I'm looking for information for - Non-recorded line request SX case callback- Job aid. What is the KB number?
KB0045240
What candy was originally called " Chicken Feed" when it was first created?
Candy Corn
What is happening on October 16th?
Southern Bank Conversion.
What are the exact dates of the BMO Conversion training?
August 3-21st.
What was our FCR and CSAT for Tuesday August 11?
FCR-88% CSAT 90%
KB0016202 assists with what?
Account Plan change in SX.
What main position does Addie play in softball?
Catching/Catcher