Mental Health 101
What is the term for the ability to cope with stress and bounce back from difficult experiences?
Resilience
A client calls the clinic and isn't sure who they need to speak with. What is the best first step?
Clarify what they need and connect them with the appropriate clinic/team member rather than guessing or providing information outside your role.
Name one common transition or stressor military families may experience.
Deployment, PCS, separation, reintegration, transition out of service, frequent moves, etc.
What should happen before a client's first clinical appointment/BPSA?
Required intake assessment should be completed and informed consents need to be completed and reviewed.
What does CTS stand for?
Contact to schedule
True or False: Mental health is only about whether someone has a mental health diagnosis.
False
A client asks you a question that falls outside your role or scope. What should you do?
Avoid guessing and connect the client with the appropriate staff member.
True or False: Every veteran has deployed.
False.
How many no shows can occur according to our Welcome Packet and Informed Consent before implementing an automatic discharge?
3
Clinical documentation should be completed within how many days of the session?
48 hours/2 days.
Name three common physical symptoms of anxiety.
Examples: increased heart rate, sweating, muscle tension, shaking, shortness of breath.
A client expresses frustration about something that happened at the clinic. What should happen first?
Listen, clarify the concern, and determine who is appropriate to help address it.
What does PCS stand for?
Permanent Change of Station.
A client has been contacted twice but has not responded to outreach attempts. What type of discharge letter is sent to the client?
A no response to outreach attempt discharge letter.
Name the components of a preset.
Type of service (Indiv., couple, group, family)
Adolescent/Child
Service location (Tele or in person)
Date/Time
Couple/Family MRNs
What coping strategy involves intentionally bringing your attention to what is happening in the present moment?
Mindfulness/Grounding
You notice something in a client's chart/workflow that appears incomplete, but another team member is responsible for it. What should you do?
Communicate with the responsible team member rather than assuming someone else will catch it.
Why might understanding military culture be important even if you don't provide clinical services?
It can help staff understand clients' experiences, communicate effectively, reduce assumptions, and provide culturally responsive service.
An S-RISK client no-shows their scheduled appointment. What occurs next?
3 attempts to contact are made within 48 hours.
Name two systems/resources staff may use as part of their work at the clinic.
Any of the following are acceptable: Cerner (Powerchart/RevCycle), CSD, CVN Connect, Relias, Teams, Outlook, Shared/One Drive, Phreesia, Eleos, Paychex, CVN Viva Engage, Zoom, Word, Excel, PowerPoint, Adobe.
True or False: Supporting someone's mental health always requires trying to solve the problem.
False. Listening, validating, connecting them with appropriate resources, and knowing when to involve the appropriate team member can also be helpful.
A client shares information with you that makes you concerned about their immediate safety. What is your responsibility if you are not a clinician?
Follow clinic safety procedures and immediately involve the appropriate clinical staff rather than independently assessing or managing the situation.
A military spouse contacts the clinic for services. True or False: The service member must also be receiving services from the clinic.
False. Any military affiliated family member can receive services at the clinic.
Who is responsible for keeping track of a clinician's caseload and ensuring encounters are appropriately closed?
The clinician, while collaborating with admin as needed.
Name the CEOs of VVSD and CVN.
Akilah Templeton
Dr. Anthony Hassan