Miscellaneous
What pop up box in SF and other system need to be set up so that you can click to dial?
What is "Talk Desk" and your "Phone" pop up box or at the bottom of SF
The minimum credit score we work with
What is 500?
A Homeowners Home Equity Investment Percentage (HEI%) determines what when it comes to repayment
What is Points share of appreciation or depreciation?
What is Point
There is an important section that should ALWAYS be updated per Anita
What are notes
In order for the team to know you are out of the office there are 2 things required in Slack
What are post in the OOO channel and update your status
The lien positions Point can take
What is 1st, 2nd and sometimes 3rd?
Homeowners in NC are not offered an HEI in this position
What is 1st lien position
Points Mascot
Who is Edwin the bear
You have a conversation with a HO and uncover a lot of information and Anita is in your head saying...
What is "leave a note"
You start your day with this very important task to ensure you can access all systems
What is log in to your VPN?
Minimum (at PreQualification) and maximum home value
What is $155,000 and 4.5M?
The 2 formulas we use to determine investment amount
What is thickness and CLTV?
Points primary internal method of communication
What is Slack
When a homeowner proceeds to apply for an HEI, their Estimate record is converted to this page
What is the Opportunity
An alert that shows up on a homeowner credit report that must be cleared before any discussion or moving forward
What is a Credit or Fraud Alert
True or False: Every person vested on title is required to be on the application
What is False
The 29% adjustment to the appraised value of the home is called what?
What is the "Appreciation Starting Value" or Risk Adjustment (Adjusted value)
Point's CRM (Customer Relationship Management) system
What is SalesForce (SF)
True or False: You cannot see a appraisal information on the opportunity page in SalesForce
What is FALSE
Point's company wide meeting
What is the All Hands
A mobile or manufactured home
What is ineligible property type?
4 factors for repayment
What is time, home value, HEI% and Homeowner Protection Cap (HPC)?
Points proprietary system
What is Underwrite (UW)
You reply to a text message from a homeowner and this is required
What is document in a note