Costar 101
Everything Clients
Payments & Refunds
Just Tools
Uncommon Issues 101
100

This is the year that Costar was founded

What is 1987

100

This is the highest package level available to Apartments.com clients in any given market

What is Diamond Spotlight

100

These are the types of transactions we can refund if necessary

What is Premium and Application Fees

100

This tool allows us to see if a customer received the 2FA code email

What is SendGrid

100

An IO listing was approved in Sift but never went live on the website. This action should be taken to push the ad through.

What is re-approve the listing

200

This is the name of Costar's Chief Executive Officer

Who is Andy Florance

200

This is what likely is missing when a contact is not linked to Costar.

What is the phone number from the LOC ID

300

CoStar acquired this company known for it's immersive 3D digital twins and artificial intelligence in March 2025 for $1.6B

What is Matterport?

300

This type of request allows a listing to be included in a nearby city's search results

What is Buffer Zone

400

Total Monthly Price is required to be displayed on all advertisements in the following states MA, CT, NV, MN, CO, and __________(which state?).

What is Virginia

500

A client expresses that they don't want to manually download the lead reporting every month for multiple properties that they manage. This could be a solution for them.

What is add them to receive monthly performance reports

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