Communication
tion
tion
Your supervisor gives you instructions, but you are not sure what they mean. What should you do?
Ask a respectful clarifying question
Your shift starts at 9:00 a.m. What is the best plan?
Arrive early enough to be ready to work at 9:00
You cannot find an item you need to complete your task. What should you do first?
Look in the usual location and check available instructions
Which is a professional workplace behavior?
Being respectful
A coworker asks you to help with a task while you are already busy. What should you do?
Explain you are busy and ask when they need help
A coworker is explaining a task to you. What shows active listening?
Paying attention and asking questions when needed
You realize you may be late for work. What should you do?
Call or follow the workplace procedure as soon as possible
You make a mistake at work. What is the BEST response?
Tell the appropriate person, correct it if possible, and learn from it
Your phone is not needed for your job. When is it usually appropriate to use it?
During an approved break or according to workplace policy
You notice a coworker struggling with a task you know how to do. What is a professional response?
Offer appropriate help or let a supervisor know
You disagree with a coworker about how to complete a task. What is the best response?
Stay respectful and discuss the problem or ask a supervisor for help
You finish your assigned task early. What is a good next step?
Ask what else needs to be done
A customer asks you something you do not know. What should
Ask a supervisor or knowledgeable coworker for help
A supervisor gives you feedback about something you need to improve. What is the best response?
Listen, ask questions if needed, and work on the feedback
Your supervisor changes your task unexpectedly. What should you do?
Listen, ask questions, and adjust your priorities