E.C. Responses
Name the power word
Is it a B.O.B.A
Customer Documentation
100
hi to double check this was worked in cm favor but i don't show the credit 387947546C
it was just opened 2 days ago so it can take another 2 business days for the credit to appear
100
(T_ _ _ _ Y_ _)
a polite expression of one's gratitude
Thank you
100
318669389B - Working merchant response. Merchant issued credit on July 28th, 2026 Credit was issued in the amount of (15.86) Checked for interest. Interest was adjusted in the amount of 0.00
Yes - Incomplete case notes, missing letter number and delinquency review
100
308289618K -Quality case (potentially altered amount)
Customer documentation is email to merchant (merchant did not respond), does not support the case.
200
BAR CALL 1517148925: cm asking if there's a way to add ab name to dispute letter?
We cannot. being an AB makes them an authorized buyer, any account information/updates still get sent to the PCM on the account. Here is a general list of what an AB can and cannot do https://linkd.discoverfinancial.com/articles?id=2627&bu=CSE
200
(U_ _ _ _ _ _ _ _ _)
to grasp the meaning of/ to feel sympathy for someone's feelings or situation
Understand
200
660708605B - Representment case pushed to the next stage
Yes - Letter 100616 not sent
200
056816918B - Non-receipt of credit, receipt from USPS
No, it does not show delivered or return processed by the merchant.
300
- if cm sent her payment to cap one for her current dic cc
- that has not migrated yet
- and it cleared her bank i can open a payment investigation for it correct?
i would say there is no point to do a missing payment if she paid it to a cap one account
300
(W_ _ _ _ _ _ _ _)
unusually good: admirable (marvelous, astonishing)
Wonderful
300
Yes!
300
056816918B - Non-receipt of credit; Letter from merchant saying they cannot issue a refund due to the dispute
No, does not show cancellation was processed before the charge posted, that item was returned, or that refund was ever issued to customer.
400
358746059B - just to confirm is this case now in the cms favor?
The case started in Chargeback and was initiated 07/24/2026, we are still within the approximate 30 day window for the merchant to respond back
400
(A_ _ _ _ _ _ _ _ _)
to value or admire highly/ to grasp the nature, worth, quality, or significance of
Appreciate
400
480944596W - Quality case: Rotten food instead of frozen food.
Correctly handled - Working representment. Dispute case should not have been created. Contactless chip payment method in person, Merchant provides or delivers goods or services as agreed but customer experiences an incidental or unexpected problem. Sent 100230 letter to resolve. Dispute reason is Inconvenience.
400
952011981B - AP; Customer cancelled subscription 7/20, was charged again 8/20
Found to support the case - customer requested cancellation before new charge posted to the account.