Stay Safe
A customer is walking toward you with a shopping cart. What should you do?
Move to the side and let them pass.
When can you clean a table at the Rowdy?
After the person is finished and has left.
What does “zone” mean at Walmart?
Make the shelves/products look neat and nice.
A customer asks, “Do you work here?” What should you say?
“I’m here for job training.”
You are cleaning near a busy walkway. Where should your supplies be?
Against the wall, somewhere people can't trip over them
Before wiping a table, what should you remove first?
Trash, cups, napkins, or other items left behind.
Products are pushed far back on the shelf. What should you do?
Pull them forward neatly.
A customer asks you where the bathroom is. What should you do?
Tell them you are here for job training and direct them to the job coach.
Someone is sitting at a table eating. Should you clean their table?
No. Wait until they are finished and leave.
When wiping a table, should you wipe only the dirty spot or the whole area?
The whole table.
Three boxes are facing different directions. What should you do?
Turn them so the fronts face forward.
A customer asks, “Can you help me find this item?” What should you do?
Tell them you are job training and get the job coach.
You and your friend are standing in the middle of an aisle talking. What should you do?
Move to the side / keep the aisle clear.
What should you do if there are crumbs on the table?
Wipe them up and sweep under the table
You find a toy sitting in the cereal aisle. What should you do?
Put it in the cart for misplaced items.
You tell a customer you are job training, but they keep asking questions. What should you do?
Get the job coach.
You see something spilled on the floor. What should you do first?
Tell the job coach / get help so no one slips.
You wiped the table, but it is still sticky. What should you do?
Wipe it again / ask the job coach if you need more cleaner.
You find an item in the wrong place, but you think you know where it goes. Should you walk away and restock it by yourself?
No. Put it in the cart and restock it with the job coach/group.
A customer seems upset and is speaking loudly to you. What should you do?
Stay calm and get the job coach.