Stylus 101
What are the 3 price groups for Stylus
Grade 10, 15 & 20
What are the 3 price groups for VG?
Standard, Performance & Velvet
Where do you find the template for the custom information needed to include in the Shopify notes?
On the Desktop for the retail floor, and?
A client walks in and says, “I need a sofa.” What's your next question?
What room is it going in, how is the space used?
Where can you find the cutting schedule for Stylus?
Dealernet
Where can you find the fabric availability for VG?
In the Drive - updated weekly.
How do you determine what LHF and RHF is?
When you are looking at a sofa from the front.
A couple disagrees: one wants a very deep sofa; the other is short and hates deep seating. What do you do?
Have both physically test the seating and find a depth/comfort solution that works for both.
Name three choices that may be customizable when ordering a Stylus sofa.
Fabric, configuration/size, leg options
Where do you find the standard leg style & colour for each sofa?
On the spec sheet.
How the room is used, who will be using the room, lifestyle (kids, pets, parties), are there any other pieces to take into consideration (current furniture).
You're building a customer a sectional. When would you recommend 3 pieces over 2, even though the finished dimensions are the same.
When the client has a tight entrance (hallway, condo, stairs, etc.)
"I found a sofa online that looks almost identical for half the price.” What are two things you should discuss instead of focusing only on appearance?
1⅛" kiln-dried solid wood frame, reinforced/corner-blocked joints, heavy-gauge No-Sag steel spring suspension, reinforced corner springs, and higher-density foam cushions (2.0–2.75 lb) for better support, shape retention and longevity.
What are 2 different scenarios that you would sell VG over Stylus?
Custom features and delivery timelines.
How do they make a fabric "performance?"
A protective finish is applied to the fibres or finished fabric that helps repel liquids, oils and stains, so spills tend to bead up instead of immediately soaking in.
A customer walks into the store and they are looking and touching the sofas. You ask if they need help, and they say they "are just looking". What would you say next?
Sounds good - just so you know all of our sofas are Canadian made custom sofas - they can be made in any configuration and fabric. Let me know if you have any other questions.
What density range of polyurethane foam does Stylus use in its Made-to-Order seat cushions?
Approximately 2.0–2.75 lb high-density foam.
A client is looking for a sofa/chaise, but they are not in their "forever home", so they're worried about the investment about choosing left or right hand facing. What would you recommend?
Reversible sofa/chaise - only available through VG.
What are the approximate seat depths for what S&I considers "shallow, medium and deep?"
20-21", 22-25", 26"-32"
A customer says "we found the exact same sofa at Urban Barn, but it was $200 less". What do you say?
We have a price match guarantee at Simone & Ivy for products that are apples to apples. Tell them we would love to earn their business and ask to see the quote.