There’s No Place Like Healthcare
Who leads the weekly MOB meeting?
Who is Sheri Ing?
The Wicked Witch uses this flying cleaning tool to travel around Oz.
What is a broomstick?
This skill means giving the customer your full attention instead of simply waiting for your turn to speak.
What is active listening?
You have been talking for 15 seconds in a virtual meeting before realizing you are muted. What should you do first?
What is unmute yourself? 😂
Dorothy follows this colorful road toward the Emerald City.
What is the Yellow Brick Road?
The Scarecrow finally found his brain, but now he needs help understanding healthcare! Which joint federal and state program provides health coverage to eligible individuals with limited income and resources?
What is Medicaid?
True or False: Medicaid eligibility and benefits can vary from state to state.
What is True?
The Tin Man believes he needs this to feel complete—something great customer service should also have.
What is a heart?
Your computer freezes right before an important meeting. This famous keyboard combination is commonly associated with accessing Windows security options.
What is Ctrl + Alt + Delete?
Dorothy's magical slippers sparkle in this famous color in the 1939 movie.
What is ruby red?
Dorothy just turned 65, and instead of following the Yellow Brick Road, she's following the road to healthcare coverage! Which federal health insurance program is she most likely eligible for based on her age?
What is Medicare?
A person who qualifies for both Medicare and Medicaid is commonly called this.
What is dual eligible?
True or False: If you don't know an answer, guessing confidently is better than admitting you need to research it.
What is FALSE? 😂
his character joins Dorothy because he wants the Wizard to give him courage.
Who is the Cowardly Lion?
In The Wizard of Oz, Dorothy's famous little dog has this name.
Who is Toto?
Dorothy wants to know when most people first become eligible for Medicare based on age. What magical birthday should she look forward to?
What is age 65?
Before meeting Dorothy, the Scarecrow spends his days standing in this type of field.
What is a cornfield?
This customer-service practice means taking responsibility for helping resolve an issue rather than unnecessarily passing it along.
What is ownership?
Your manager messages, “Can you call me?” with absolutely no additional context. What immediately increases for most employees? 😂
What is anxiety/stress?
The Wicked Witch of the West meets her unexpected end when Dorothy throws this on her.
What is water?
The Tin Man visits the pharmacy, but his prescription is rejected because it's being filled too early. What common pharmacy claim rejection is this?
What is Refill Too Soon?
This character travels to the Emerald City hoping the Wizard will give him a brain.
Who is the Scarecrow?
Name THREE qualities that can turn a difficult customer interaction into a positive one.
What are empathy, patience, active listening, professionalism, clear communication, ownership, etc.?
You accidentally hit “Reply All” on a company-wide email. What Wizard of Oz item might you wish you had to escape immediately?
What are Dorothy's ruby slippers? 👠😂
When Dorothy and her friends discover the Wizard's secret, they find this ordinary man hiding behind a curtain.
Who is Professor Marvel (the Wizard)?