There’s No Place Like Healthcare
This federal health insurance program primarily covers people age 65 and older, as well as certain younger people with disabilities.
What is Medicare?
Medicaid is jointly funded by the federal government and these governments.
What are state governments?
This skill means giving the customer your full attention instead of simply waiting for your turn to speak.
What is active listening?
You're muted during a virtual meeting and have been talking for 30 seconds. What should you do first?
What is unmute yourself? 😂
Dorothy follows this colorful road toward the Emerald City.
What is the Yellow Brick Road?
Medicare Part D primarily helps members pay for this type of healthcare expense.
What are prescription drugs/medications?
True or False: Medicaid eligibility and benefits can vary from state to state.
What is True?
The Tin Man believes he needs this to feel complete—something great customer service should also have.
What is a heart?
Your computer freezes right before an important meeting. This famous keyboard combination is commonly associated with accessing Windows security options.
What is Ctrl + Alt + Delete?
This planet is known as the Red Planet.
What is Mars?
This part of Original Medicare generally covers inpatient hospital stays.
What is Medicare Part A?
A person who qualifies for both Medicare and Medicaid is commonly called this.
What is dual eligible?
True or False: If you don't know an answer, guessing confidently is better than admitting you need to research it.
What is FALSE? 😂
his character joins Dorothy because he wants the Wizard to give him courage.
Who is the Cowardly Lion?
In The Wizard of Oz, Dorothy's famous little dog has this name.
Who is Toto?
This Medicare program is offered through private insurance companies and combines Part A and Part B benefits, often with additional benefits.
What is Medicare Advantage (Part C)?
This federal agency oversees both the Medicare and Medicaid programs.
What is CMS (Centers for Medicare & Medicaid Services)?
This customer-service practice means taking responsibility for helping resolve an issue rather than unnecessarily passing it along.
What is ownership?
Your manager messages, “Can you call me?” with absolutely no additional context. What immediately increases for most employees? 😂
What is anxiety/stress?
This is the largest ocean on Earth.
What is the Pacific Ocean?
This program helps eligible Medicare members with limited income and resources pay certain Part D prescription drug costs.
What is Extra Help/Low-Income Subsidy (LIS)?
This character travels to the Emerald City hoping the Wizard will give him a brain.
Who is the Scarecrow?
Name THREE qualities that can turn a difficult customer interaction into a positive one.
What are empathy, patience, active listening, professionalism, clear communication, ownership, etc.?
You accidentally hit “Reply All” on a company-wide email. What Wizard of Oz item might you wish you had to escape immediately?
What are Dorothy's ruby slippers? 👠😂
Complete Dorothy's famous phrase: “There's no place like _____.”
What is home?