The Drop-In Experience
What are the three experiences we want every participant to have at Drop-In?
Included, Fun, and Safe
Before starting your shift, who are the two people you should know are supporting your shift?
Your Shift Lead and Coordinator.
In Facilitated Drop-In, who is responsible for writing a participant’s name in the binder?
The participant signs themselves up.
It’s 2:00 PM on a weekday and there is a facility issue that needs maintenance support. Who do you contact?
FMD.
What colour pants or shorts are DISE staff required to wear?
Black or dark grey.
A participant has been standing off to the side and seems unsure how to join. What is one thing you could do?
Approach/check in with them, explain how to join, help them get involved, or connect them with other participants.
You need help from a staff member who is working in another area. What should you include when making a request over the walkie?
Where you are, what is happening, and what you need.
What is the main difference between regular Drop-In and Learn-To-Play?
Learn-To-Play is staff-led and teaches participants the basics of the sport before they play independently.
You notice a large spill that you cannot safely handle yourself. What should you do while waiting for support?
Keep participants away from the area and stop or redirect activity if needed.
Name three different ways DISE staff communicate with each other.
Any three of: DISE Brief, Signal group chats, email, walkies, team meetings, Shift Lead.
When actively supervising Drop-In, what are the four things staff should be paying attention to?
People, activity, equipment, and the environment.
You notice a piece of equipment is damaged and may not be safe to use. What should you do?
Stop it from being used, use a safe replacement if available, and report it through the Equipment and Facility Condition Form.
A team reaches the maximum number of consecutive wins in Facilitated Drop-In and other teams are waiting. What happens next?
Both teams come off and two new teams play.
A participant arrives at Kerr Hall Drop-In without a OneCard but says they have an active membership. What should you do?
Refer them to the Booking Assistant or Coordinator to verify their access before allowing them into the program.
Name four resources you can use if you need information or support while working.
Any four of: DISE Brain, Supervisor Policies & Procedures, Event Notes, Shift Notes, Leads, Shift Leads.