Scenarios
It's 8am and it's your assigned integration day. What should be the first 2 things you should do?
Input availability in chats and check your schedule
True or False:
CMs can assist a patient in applying for disability
False
How many attempts should be completed before closing out a referral or TE?
3 attempts
True or False:
Every contact with a patient should be documented in the ECW
Place that offers Walk-in or Same-day appointments for STI Testing
Northern Nevada Public Health (NNPH)
A PAR writes in the chat that a patient is requesting to speak to a CM on the third floor. What information is needed first before you should be going out to meet with the patient?
PT # and reason patient would like to speak to a CM
What are all the current programs under the CM Dept?
Primary Care, Ryan White, RW Housing, and WHC
In how much time should we be responding to TE's, Referrals, Voicemails, etc.?
24 - 72 hours
In Clinical Notes
Organization that provides Disaster Relief (Home Fire, Hurricane, Wildfire, Flood, Tornado, etc.)
American Red Cross
A patient walks in requesting food, what should be done first before providing the patient' with food?
Complete a Health Risk Assessment
True or False:
There should always be a follow up appointment scheduled with Targeted CM patients
True
After how many minutes of being late does it become an official tardy counting as an occurrence?
After 7+ minutes
When documenting a CHW notes, what should always be included in your DAP note?
Start Time, End Time, and if Appointment was SAME Day as Medical or Not
This program can help reduce energy costs by repairing, replacing, or upgrading things in your home that use the most energy
CSA's Weatherization Assistance Program (WAP)
You have scheduled a patient on a CM's schedule for targeted case management, what should always make sure to do after?
What are an Integration person's responsibilities?
Check ECW Buckets, Answer CM Queue Calls, First Responder for CMI requests and walk-ins
All chart notes must be documented in the patient's EMR within ____ hours of the appointment
When documenting Rx Assistance in the "Notes" tab in ECW, what is everything your note should say?
Amount and Rx Code (THAT IS ALL)
Offers a client‑choice experience, allowing individuals and families to select foods that best meet their needs, while connecting food access with overall health and wellness. Only available to their clients at this time.
ACCESS Market
You are called to integrate into the appointment of a 3yo who is accompanied by their mother and 19yo sibling. After completing your HRA and providing resources you have determined you would also like to provide them a food card and bus passes. Which vouchers would you provide?
Kid View Food Voucher and Kid View Bus Passes for patient (Youth), mother (Adult), and sibling (Adult)
1. Rx Assistance
2. CM Hopes Heroes
3. RW Dental / RW Medical
4. Food Vouchers
5. Bus Passes
6. Gas Vouchers
What is the max for a CM's Caseload?
45
What are all the parts that are required to make your CP visit PCMH Eligible?
1. Med List
2. Problem List
3. Care Plan
4. Care Plan Updates (if applicable)
5. Provider Signature
1.__________ helps individuals and companies find the insurance coverage they need based on their specific circumstances. 2.__________ is at NNHOPES 5th every Thursday 8AM - 10AM
1.Aware Benefits
2. Laura Thorpe