Client Services
Centre personnel will not identify themselves when leaving messages by phone, text, or email unless the client provides this.
What is permission?
This person is responsible for conducting annual reviews of job descriptions and updating them as necessary.
Who is the Executive Director?
Personnel files must be reviewed annually by these two leadership positions to ensure job descriptions, agreements, and record checks are current.
Who are the Executive Director and the Centre Operations Director?
When receiving a media inquiry, staff should never give out this type of contact information.
What are home phone numbers?
Client Support Workers should refer all questions in this category to the nurse.
What are medical questions?
According to the Contraception Education policy, Atwell Centre does not provide this service to clients.
What is contraception?
An employee with less than five years of service receives this percentage of vacation pay.
What is 4% vacation pay?
According to the Minimum Age for Centre Personnel policy, what is the minimum age required for employment at Atwell Centre?
What is 18 years old?
Incident reports must be submitted to the Executive Director or designate within this timeframe.
What is 24 hours?
When providing referrals, Atwell Centre prefers to offer this minimum number of agencies whenever possible.
What is three referral options?
Atwell Centre's confidentiality policy has five exceptions. One of them occurs when a client communicates this.
What is a threat of harm to self or others?
Full-time employees receive this number of paid sick days each calendar year.
What are 3 paid sick days?
This confidential document must be signed annually by all clinic personnel and contractors.
What is the Confidentiality Agreement?
Before entering into a working relationship with another organization, the Executive Director must review this key organizational document.
What is the organization's mission or purpose statement?
According to the post-abortion support policy, groups for women should be led by this type of facilitator.
Who are women facilitators?
Before sharing Christian ideology or theology with a client, staff must obtain this type of care agreement from the client.
What is informed and expressed consent?
Under the Annual Vacations policy, by what date must an employee submit a written request to carry over unused vacation days into the next year?
What is November 15?
The first step in Atwell Centre's conflict resolution process, based on Matthew 18:15.
What is attempting resolution one-on-one with the other person?
Before email communication can be initiated between the Centre and a client, this must be obtained.
What is proper client consent?
Atwell Centre provides all services and material assistance free of charge, but this type of assistance is never provided.
What is monetary assistance?
Client information may only be shared with people who have a legitimate need to know, commonly referred to as this.
What is the Circle of Care?
This policy states that employees are not expected to engage in work-related emails, calls, or messages outside their scheduled work time.
What is the Disconnecting from Work policy (D22)?
This annual training must be provided to all existing centre personnel.
What is abuse prevention and health and safety training?
If Atwell Centre suspects it may be involved in a federal investigation, this activity must stop until the investigation is complete
What is record destruction?
A client with a recent abortion experience who is not yet ready for post-abortion support groups may be referred to this Atwell Centre program while waiting to participate.
What is the Stabilization Counselling Program?