A
If the client mentioned that he has some records, which task do we have to choose?
Records needed
Mention which document outlines our procedure and must be followed to ensure a succesfull interview.
The step by step procedure
Mention at least 3 things you have to do before an interview.
-Access to Calendar on Litify
-Go to "Case plan" and set the "Interview" task to your name.
-Set the status as "in progress".
-Send a text message to the client 30 min before the interview.
-Review the case type and case subtype
-Go through Consult Notes.
All VAWA spouse clients should be married to LPR, USC or should not have been divorced for more than 3 years...
False, should have not have been divorced for longer than 2 years.
If in a VAWA case, the client mention that had been divorced for more than 2 years, ¿who do you have to notify?
The team´s Case manager creates an ATTORNEYGUIDANCE
BEFORE MAKING THE CALL, MAKE SURE YOU HAVE...
Identify the client´s PIN and verification elements
If a client answers "yes" to an EQ what should I do?
Leave a small note whenever the client responds "yes" to any of them.
Can we use CAPITAL LETTERS to fill out our questionnaire?
NO
Mention the information we need to know the client's entries
Date,
Place of entry,
Form of entry,
Were they caught by ICE and Date
and reasons of exit
If a client doesn't remember his entry date, but he mentions, "I entered in the same year 9/11" WHAT WOULD YOU TYPE?
September, 2001
What information should we not type in the "Hopes and Dreams" section and why.
"I want to go back to my country." "I want to get my documents."
If the client mentions that the coyote´s name is "El Flaco," how should I type it in my roles?
NEVER EVER write down names for any coyotes nor Criminals organization.
(except RD)
Mention at least two things; you have to be careful with Jul-IA while you copy and paste your responses
-Make sure the language is not complicated
-Make sure that after you paste the response back to your QR, it is according to what the client said.
-Make sure you are not using slang or abbreviations (especially for cities, states etc)
-Make sure the information is clear and can be understood by another person reading it.
If the client provided new or different information and is different from the Consulta notes, why it have to be updated? and how should it be updated?
Because the new info affects the case elements and strategy, we should update and type: UPDATE: NEW INFO PROVIDED DURING THE INTERVIEW.
If an interview was performed with the main applicant, update the....
Latest Case update
The Role Category and Role subcategory make reference to...
To the roles and abuser´s name/company
If there are records that needed to be requested, you have to...
Assign the Records Request task to Vanessa Camacho.
Leave Vanessa a Chatter message indicating that the case has criminal charges.
Include the link to the Eligibility Questions in the Chatter message so she can easily access the information.
In your EQ, you will find a table asking for the client's arrests. When asking about the location, please make sure you ask for the ...... as well, not just the city or town.
County
Mike had an STT interview, after he finished the interview, he reviewed the EF but something was missing... what do you think was missing?
The STT timeline
If the client mentions that someone is present during the call, what do you have to do?
Kindly ask the client if they wish for that person to stay.
If the client accepts, cordially greet the third party, inform them that the call is being recorded and that any information shared will be treated solely for the benefit of the client
Can I be deported if I have a work permit? What can you say?
La abogada explica que un permiso de trabajo muestra que tienes un caso de inmigración pendiente y que estás en el proceso de obtener un estatus legal.
Aunque un permiso de trabajo no te protege automáticamente de la deportación, fortalece tu defensa en la corte y demuestra que tienes un proceso legal en curso.
Remember that a Records Request will be required for all criminal charges, with the exception of....
-minor traffic tickets,
such as parking tickets,
-stop-sign violations,
-or a headlight violation
About Case Evaluation, for RED cases where we already have a file for the client but the FOIA is not ready, should we move the Case Plan?
yes, to Attorney Review.
If the AI omitted relevant information in the DEC, mention what you have to do and mention the mandatory items to verify...
Add it:
-In a different color
-Within Brackets
Mandatory items: Names, addresses, amounts, dates, and locations.
Before ending a DEC call, do not forget: (mention at least 3)
Remind them that they must sign the documents exactly as indicated in the instructions they received by email.
Take the opportunity to remind them not to forget to place their initials on the declaration.
Before ending the call, agree with the client on a date on which they will send us the signed documents and be sure to leave that commitment documented in the case notes.
Remind them that they must keep the original documents in a safe place for the next 6 years, as immigration authorities could request them at any time.