Payments and fees
Cx request a fee refund because was hospitalized, could not work, and got stranded (all in the same day). What refund option do you pick?
Standard
47086
How long does it take to receive your wonderful NABO?
NABO is awarded within 6 - 8 weeks after requirement met.
46663
How can I generate a tailored balance transfer offer for a customer?
There is no manual way to generate balance transfer offers for our customers. We are unable to determine when one will become available.
46969
Which of the Chase Credit Cards families are most commonly used for balance transfers and feature promotional 0% APR?
Slate and Freedom
Chase.com > Credit Cards > Card Categories >Balance Transfer
What family of CC's offer statement credits towards charter planes?
United Family.
Explorer ($100)
Quest ($150)
Club ($200)
What criteria does the customer have to meet for a float pay reversal (non-chase account)?
Cx finds a much better NABO through Chase.com than the one he received over the mail, calls furious because he wants his extra 50k Ultimate Rewards point to use them for their vacation in Puerto Rico. Can we help?
Yes, but they need to fulfil the requirements of the richer offer they want applied to their account.
46500
My Chase Slate was approved for 10,000. Why can I only use $9,800 for my balance transfer. This is misleading information.
Balance transfers must keep 2% cushion of available credit at acquisition or 5% cushion post account opening.
46969
In the case of Bank initiated Credit Line decrease, what time frame the cx has to stop it and keep their existing Credit Line?
50 days
46752
How can you Achieve IHG Diamonds Status through Chase?
Spend $75,000 during a year with Sapphire Reserve
54886
It is the process that allows time for CC payment to fully process between banks:
Float Pay
46593
Cx wants to send her spouse her ultimate rewards points to take advantage of an offer through Chase Travel. Is this possible? What is required?
Yes, as long as they both at the same address.
46919
When it is appropriate to recommend customers to use an ACH balance transfer to payoff their chase Credit Card
Never.
ACH balance transfers that can't be processed:
46969
What is the ONLY way to be sure there will not be an interest charge on a CC?
Paying ISB for two consecutive billing cycles pays residual interest on account and prevent unexpected interest charges from being assessed.
47016
IAGI, IAPB, IACR are mistery letters, where would you use them?
C3
46279
Chase charges a $54 Over the Limit fee Only on this credit card
None, we don't charge over the limit fee.
46529
How do you help a customer that, after a stay at a Holiday Inn, did not receive the appropriate amount of points.
Specialists: Send an IQNet to Correspondence and include the charge information and the address for the property using the following path: IQNet > Marketing / MSS > Points / Rewards > Point error / Adjustment > Cobrand.
46646
When do ACH balance transfers become available?
After 456 days from the CC account opening.
46969
What are the attributes
Empathy
Paraphrasing
Acknowledgment
Recap
Self-Service
Value Statement
What type of credit check does My Chase Loan (MCL) pulls? Hard or Soft?
Neither. My Chase Loan does not require applications or credit checks.
47030
Cx is dissatisfied by our inability to refund their Marriot Bonvoy Bold annual fee and request to be transferred to Bonvoy so they do that for him. Is this a valid transfer?
Marriott does not have authority to remove annual fee. Calls should not be transferred to Marriott, nor should customers be directed to call Marriott about an annual fee removal.
46539
Cx has accumulated 300,000 Ultimate Rewards points with Chase. These points are all available on his Chase Freedom Card and he wants to use a 2x points boost promotion on Chase Travel to pay for a luxurious vacation in Thailand! Is this possible?
No. Point boost promotions are only available for Sapphire Reserve & Preferred. However, there is a turn around, let's discuss (Bonus Points).
chase.com > Points Boost Explained OR 46523
Does a merchant refund automatically cancels a Chase Pay Over time if transaction was on plan?
No. If you receive a merchant credit for a purchase, you'll need to call the number on your statement or on the back of your card to have the credit applied to your plan balance.
47052
What is residual interest charging?
Interest for the days between the date your statement closed and the date your payment was received. This is residual interest or trailing interest.
46726
After trying all the flavors at cheesecake factory with all my judgmental family and friends, the waiter brings the check and it is $600 (plus tip :o). My available credit on my Chase Freedom is only $450... Can chase help me?
Yes, restaurant embarrassment qualifies as an emergency situation and we can provide a temporary purchase authorization. Up to $500
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