PERSONAL INFORMATION
My ______ is García.
SURNAME
The manager ___ busy.
IS
The receptionist ___ answering the phone.
is
It is 9:00 a.m. You say:
a) Good evening
b) Good morning
c) Good night
Good morning
Translate : Factura
Invoice
Spell this surname: MARTÍNEZ.
M-A-R-T-I-N-E-Z.
The documents is / are ready.
are
Use PRINT SOME DOCUMENTS to make an affirmative sentence.
She is/I am/we are printing some documents.
Complete
A: Hello, my ______ Laura.
B: Nice to ______ you.
NAME IS/MEET
What's the action?
You use a printer to put a document on paper.
Print a document
You need a customer's telephone number. What do you ask?
What's your telephone number?
Make it negative
The receptionist is available.
The receptionist isn't available.
Turn the sentence into a negative
The manager is talking to a customer.
The manager isn't talking to a customer.
Say hello and give your name + where you are from.
Hello, my name is Peter. I'm from London.
Guess the word
A person who welcomes customers and answers the phone at the front desk.
Receptionist
Ask a customer for their email address and ask them to repeat it.
What's your email address? Could/cAN you repeat that, please?
Make a question
The customers are at reception
Are the customers at reception?
Make a question with these words:
Daniel / check / an invoice
Is Daniel checking an invoice?
Introduce another person
Introduce your classmate to a customer.
This is Carlos. He is my colleague/classmate
Say three things you can find or use in an office.
computer, printer, documents, telephone, files...
Find and correct THREE mistakes
The documents is ready.
The manager aren't available.
Is the customers at reception?
The documents are ready.
The manager isn't available.
Are the customers at reception?
Use WRITE AN EMAIL to make three sentences:
✔ affirmative
✖ negative
? question
She is/ You are/ I am writing an email.
She isn't/ You aren't/ I am not writing an email.
Is she/Are you/Am I writing an email?
A customer enters the office for the first time. Greet them, introduce yourself and offer help.
Good morning. My name is Laura. Nice to meet you. How can I help you?
Say five actions you can do at the office in 30 seconds.
answer the phone, write an email, print documents, check an invoice, organise files...